Hospitality Assistant

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,300 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

We are currently seeking a Hospitality Assistant to join our Operations department in our Vancouver Office. This full-time position is open to candidates with a background in hospitality, customer service and/or professional services.

Hours of Work: 9AM to 6PM; Monday to Friday (on-site)

Major Responsibilities:

• Prepare catering and beverage orders for the client centre and maintain boardrooms throughout the day. Approve food and beverage presentation before being taken to boardrooms
• Answer inquiries and assist Firm members with boardroom, hospitality and office services requests
• Liaise and maintain strong and professional relationships with various vendors
• Maintain inventory levels or snacks, beverages, coffee, tea, stationery supplies etc. Ensure stocks are adequately replenished on a regular basis and place regular orders.
• Ensure all kitchens are maintained to Firm standards by verifying coffee and dishwashing machines operate properly and stock necessary supplies such as cream, milk, sugar, plates, cutlery, glasses and clean sinks, refrigerator, microwaves and countertops
• Assist with set up of boardrooms for special functions
• Ensure all boardrooms are kept clean and reports any damages, for example, dirty carpets or scratches on furniture 
• Process monthly credit card reconciliation and complete bi-weekly invoice posting through EMS
• Provide reception coverage
• Process boardroom meeting requests for Firm members through the Firm's Event Management Systems ("EMS") and coordinate catering components
• Occasional assistance outside of regular working hours may be required and will be compensated accordingly

Education and Experience:

• This position requires a high school diploma. While no previous experience is required, one or more years of hospitality and/or customer service experience is preferred. 

Knowledge and Skills:

• Superior organizational and multitasking skills with ability to effectively prioritize and manage time
• Excellent communication skills (both oral and written), focused listening, interpersonal skills
• Proficiency with computers including Word, Excel, and Outlook skills. Experience with iManage software would be an asset.
• Knowledge of office practices and procedures
• Regular attendance and reliability; flexibility to work extra hours when required
• Attention to detail
• Independent worker and team player
• Positive attitude, patience and resilience

Working Conditions:

• Standard office environment
• Required to frequently lift to 40 lbs.
• Required to frequently push/pull up to 30 lbs.
• Required to stand/walk for long periods of time (50-100% of shift)
• This position is 100% on-site

Reports:

• Direct: Supervisor, Hospitality

Compensation: 

The typical hiring salary range for this position is $50,000 - $56,000 annually; the base pay offered may vary depending on job-related knowledge, skills, experience, internal and market equity.

Accessibility and Accommodation:

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted.  Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodation is available upon request for candidates in all phases of the selection process.

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies.  Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities. 

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.