Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.
Role
As a Care Support Specialist at Steadfast Health, you’ll be at the heart of our inpatient consultation model, supporting both patients and clinical teams within the hospital system — all while working 100% remote. You’ll serve as the first point of contact for patients and their care teams, ensuring every interaction is welcoming, empathetic, and supportive.
In this role, you’ll manage patient intake, scheduling, and data entry, while providing seamless operational support for our inpatient consult services. By helping coordinate care between patients, hospital staff, and Steadfast providers, you’ll make it easier for patients to access the treatment they need at a critical moment in their recovery journey.
With robust training, mentorship, and a collaborative team by your side, you’ll be empowered to grow in your skills while making a meaningful impact. Here, you’re not just supporting clinical operations — you’re helping shape the future of addiction treatment by ensuring patients feel respected, cared for, and never alone.
Some of the Benefits:
- Comprehensive medical, dental, and vision insurance for you and your family.
- 401(k) match up to 5% to help you invest in your future.
- 100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.
- Generous PTO, floating paid holidays, and paid volunteer days
- Access to Earned Wages: Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.
- Re-Fuel Days: Take four paid days each year to recharge — for mental health, rest, or continuing education.
- Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.
- Team Connection: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.
- Growth Opportunities: Cross-training and advancement pathways to Senior CSS and other clinical roles, with an annual CEU stipend, and training in trauma-informed and addiction-focused care.
- Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.
Responsibilities
- Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
- Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
- Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
- Collect and verify patient insurance information to support coverage confirmation and care coordination
- Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
- Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
- Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
- Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
- Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards
Background & Qualifications
- High school diploma or equivalent required
- Prior experience in healthcare operations, care coordination, or administrative support preferred (especially in behavioral health or SUD care)
Core Skills & Attributes
- Passion for Steadfast Health’s mission to provide low-barrier, harm-reductionist, non-punitive care for individuals with substance use disorders.
- Exceptional customer service and interpersonal communication skills, with the ability to build rapport in a compassionate, non-judgmental, and patient-centered way.
- Strong organizational skills and attention to detail, with proven experience managing scheduling, data entry, and patient records remotely.
- Proficiency with digital tools and systems, including EHR platforms (e.g., Athenahealth), scheduling software, and secure communication platforms; ability to quickly adapt to new technologies.
- Clear and professional communication skills with both patients and providers
- Comfortable using EHR systems (Athena preferred) and quickly learning new tools
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer, including frequent data entry into the Electronic Health Record (EHR) system.
- Must be able to lift up to 20 pounds occasionally (e.g., moving files, office supplies, or small medical equipment).
- Manual dexterity and hand–eye coordination required for handling paperwork, operating office equipment, and performing basic medical assistant tasks.
- Ability to hear and communicate clearly with patients and staff in a busy clinical environment, both in person and by phone.
- Visual acuity required for reading medical records, completing data entry, and verifying patient information.
- Ability to navigate and move within clinic spaces, including exam rooms, offices, and common areas.
- Ability to respond promptly to emergency situations, which may require rapid mobility and physical intervention in support of patient safety.
Investors & Partners
Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.
