MidFull TimeEN
Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries.
At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.
The Role:
Are you passionate about travel and creating unforgettable experiences? We are looking for a a Sales Travel Consultant to join our dynamic team, where you’ll help travelers craft personalized trips to Japan.
If you have a passion for Japan and a customer-first mindset, this is the perfect opportunity to make a real impact while sharing your love for travel!
Key Activities
Sales and clients
Provide personalized travel consultations to customers traveling to Japan via online, phone, email, and in person, to understand and meet their individual expectations.
Create high-quality, tailor-made itineraries based on the travel needs and preferences of clients.
Work alongside the sales team to achieve sales targets and close deals.
Collaborate closely with the operations team to ensure seamless internal reporting and process adherence.
Craft and deliver unique, high-quality proposals and travel documents, ensuring customer satisfaction.
Follow up with customers in a timely and professional manner to close deals and manage post-sale service.
Handle invoicing and payment monitoring for clients.
Work as a key team player, ensuring smooth transitions and handovers in cases of absence.
Share responsibility for Emergency Duty within the team (24-hour availability).
Take on other reasonable tasks as needed.
Planning and development
Assist with translations related to product development and website content.
Collaborate with the marketing team to prepare for travel fairs, promotional events, and campaigns.
Participate in travel fairs, promotional events, and other local activities to enhance company visibility.
Contribute to product development
Continuously improve your knowledge of travel destinations, particularly Japan, and share insights with the team.
Participate in workshops and inspection tours, contributing to the collective destination knowledge of the team.
Outcomes and KPIs
Consistently achieve individual and team sales targets
Consistent high conversion rate of active leads to bookings with high client satisfaction and a minimal level of complaints and errors.
Knowledge/Skills
Previous sales experience in the travel industry, ideally within a travel agency.
In-depth knowledge of Japan and other Asian countries.
Excellent communication skills to build and maintain relationships with both clients and colleagues.
Strong technical skills in Microsoft Office.
Native Dutch speaker.
Fluent in Dutch and English; Japanese language skills are a plus.
GDS skills, with Amadeus experience preferred.
Familiarity with invoicing and financial processes.
Experience
A minimum of 3 years’ experience in the travel industry, with a focus on B2C sales.
We are looking for a person with:
Proactive and self-driven, taking ownership of responsibilities and driving results.
A natural problem-solver with a creative approach to overcoming challenges.
A team player, dedicated to delivering the best service to our customers.
Adaptable and able to work in a multicultural environment, understanding cultural differences and nuances.
Organized and able to plan effectively to manage multiple tasks efficiently.
Flexible and open to change, thriving in a dynamic, fast-paced environment.
Able to work well under pressure, keeping calm and maintaining high standards even during busy periods.
What We Offer:
Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
Stability: 100 Years at the top of our field and still pushing into new territory
Progression: We reward high performers and look to promote key talent internally
Learning and Development opportunities for growth and Upskilling
A Supportive Management Culture and autonomous working environment
Company Wide Bonus Scheme
Dedicated Employee Engagement Activities
Flexible & Hybrid Working
Annual Awards and Recognition for high Performers
Friendly and Collaborative work environment
If you’re excited about creating extraordinary travel experiences in Japan and being part of a passionate team, apply now and take the next step in your travel industry career with us!
