Parts Counter / Department Specialist

Join a Team That Values You

At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.

We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.

Benefits:

• Vacation up to 4 weeks – fast accrual

• Additional PTO

• Monthly Efficiency Bonus Program

• Health, Dental & Vision Insurance

• 401(k) with Company Match

• HSA & FSA Options

• Boot & Prescription Safety Glass Allowance

• Fitness Membership Reimbursement

• Tuition Assistance & Apprenticeship Programs

• Extensive OEM & Paid Training Opportunities

• Career Advancement  opportunities

• Flexible work hours and a family-first culture

Position Summary:

Sells parts to customers at the counter, over the telephone, or through the repair shops.

Primary Duties and Responsibilities:

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.

• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.

• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.

• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.

• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.

• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.

Requirements

Required Qualifications:

• Six to twelve months parts experience or training, heavy duty truck experience preferred

• Effective oral and written communication skills.

• High School Diploma or Equivalent

• Valid Wisconsin Drivers License / insurable