SLA Sales Coordinator

We are looking for a highly organized and proactive individual to support our sales team in a presales capacity, with a focus on Service Level Agreements (SLAs). This role involves coordinating and leading meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA-related offerings. This is an ideal opportunity for someone who excels at multitasking, cross-functional collaboration, and thrives in a dynamic, customer-centric environment.

Responsibilities 

• Providing Administrative Sales Support for SLA's and Extended Warranty 
• Source and prepare customer equipment summaries 
• Process SLA costing calculator 
• Schedule/lead calls to review new SLA proposal requests 
• Prepare Quotes for SLA proposals 
• Assemble SLA proposals 
• Maintain SLA Tracker 
• Follow-up on SLA renewals and Quote as needed 
• Sort and process inquiries to SLA Admin Inbox
• Lead check in calls with SLA Client Support Managers to check on SLA deliverables and changes, track any on-site support and/or training days if applicable
• Quote Extended Hardware Warranty as requested by Sales 
• Review Extended Hardware Warranty on new systems quotes (as requested) 
• Other duties as assigned

Qualifications:

• College Education in related field (Business, Administration) or related experience
• Superior organizational skills, and problem-solving abilities
• Excellent verbal and written communication skills, time management skills and interpersonal skills
• Knowledge of Microsoft Excel, Word, and Outlook

What we Offer:

• Employer funded benefits program 
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform 
• Career Progression 
• Casual Work Environment 
• Social Events and Sports Teams
• Onsite Counsellor 

Date Posted: April 20, 2026
Location: Burlington, Ontario (in-office position)
Hours: Monday - Friday, 40 hours.
Vacancy: This is an existing position. 
Salary Range: $40K CAD - $45K CAD
 

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Thank you for considering a career with Evertz!

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