AML Alerts Review Analyst (Mandarin)

We’re looking for an AML Alerts Review Analyst to join our Financial Crimes Compliance Operations team at MBPS. In this role, you will conduct daily first level reviews of Transaction Monitoring and name screening alerts to identify potential financial crime, unusual transactions, sanctions, and reputational risks. The role supports accurate risk assessment through review of Chinese language customer records, performs peer quality checks to maintain review standards, escalates cases to Compliance or Second Level teams, and ensures all alert decisions are clearly documented in line with internal AML procedures.

Position Responsibilities:

• Support the HK Compliance Team by performing daily first-level reviews of Transaction Monitoring alerts to identify irregular transactions and potential suspicious activities across defined risk scenario in the system.

• Perform first-level review of daily name screening alerts generated into the Manulife internal tool to identify potential sanctions, AML, and reputational risks in accordance with Manulife policies.

• Perform peer‑to‑peer quality checks on Transaction Monitoring reviews to ensure accuracy, consistency, and adherence to AML procedural standards.

• Review and interpret Chinese-language customer records, supporting documents, and transaction information using Manulife internal systems to support accurate risk assessment and alert disposition

• Escalate and assign identified alerts or cases to the local Hong Kong Compliance or Second-Level Review teams for further investigation, ensuring timely and accurate handoff.

• Ensure all reviews, decisions, and case notes are accurately documented, and compliant with internal procedures.

Required Qualifications:

• Must be proficient in reading Mandarin.

• Undergraduates (minimum 2 years completed): At least 1-2 years of relevant experience in data entry, documentation, or back‑office roles.

• Bachelor’s degree holders: in finance, Business, Accounting, or a similar area, at least 1 year of relevant experience in data entry, documentation, or back‑office roles.

Preferred Qualifications:

• Proficiency in reviewing and interpreting Chinese‑language customer records and supporting documentation.

• Accuracy and keen attention to details

• Basic Knowledge using Microsoft Office Tools (Word, Excel, and PowerPoint)

• Strong analytical and investigative skills with attention to detail

• Ability to assess risk scenarios and apply sound judgment in alert disposition

• Good written documentation skills with the ability to produce clear case notes

• Effective communication skills for escalation and coordination with local Compliance teams

• Strong time management skills to handle daily alerts and meet turnaround times

• High level of integrity, accountability, and adherence to compliance standards

• At least 1–2 years of experience in AML, Transaction Monitoring, Name Screening, or Financial Crime Compliance.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement