Settlements Operations Officer

ABOUT ORDE FINANCIAL

ORDE is a nonbank lender built exclusively for brokers, combining human and credit expertise with innovative technology to help brokers build stronger futures for their clients. We reflect the reality of today’s borrowers, from SMEs with complex needs to near prime clients seeking clearer paths forward. 

Since 2020, ORDE has funded more than $10b in loans and supported over 16,000 borrowers – all through brokers. We offer Residential, Commercial, SMSF and Construction loans and other specialised solutions, with fast decisions, deep credit insight and a streamlined digital experience.

We are passionate (and a bit obsessed…) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose “Built for Brokers” is clear and simple and define our entire strategy (delivering better experiences, more value and opportunity, anticipating more needs and communicating more solutions, for brokers and their customers).

ABOUT THE ROLE

The Settlements Operations Officer (SOO) is responsible for executing core settlements operational processes that support settlement readiness, funding and post-settlement activities across the business. The role focuses on high-volume, process-driven operational tasks that ensure settlements progress efficiently, accurately and in line with internal policies.

Reporting to the Settlements Operations Manager, this role plays a critical part in maintaining the operational rhythm of the Settlements function, enabling Settlements Officers to focus on settlement ownership, risk management and stakeholder engagement.

Your key responsibilities will include:

• Execute core settlements operational activities that support settlement readiness, funding and post-settlement workflows.
• Coordinate and manage operational processes across settlement files to ensure timely progression in line with internal requirements.
• Support the preparation, validation, and release of settlement-related communications and operational outputs.
• Perform operational checks and approvals in accordance with internal policies, procedures, and risk controls.
• Maintain settlement-related schedules and operational tracking to support effective planning and delivery.
• Ensure settlement data and records are accurately maintained across internal systems.

Non-Core Responsibilities

• Support settlement file preparation activities to ensure operational readiness.
• Liaise with internal stakeholders to resolve outstanding operational requirements.
• Assist with the ongoing maintenance of operational records and registers.
• Provide general administrative and operational support to the Settlements Team as required.
• Contribute to an exceptional customer experience by supporting the team’s service delivery.

Why would you choose us?

• We are a fast-growing successful company.
• We think it’s exciting to be part of a team which is building something which will make a difference.
• We are focused, disruptive, think outside of the box and will encourage you to try new things.
• We really care about our people and want them to have the best experience of their career.
• We guarantee fun, a challenge, learning and growth!
• We embrace being challenged through diversity of thoughts.
• We have a highly collaborative culture and provide an inclusive, enjoyable office experience for all staff.
• We are Melbourne based and think being in the office all together is important and we think working from home is too: three days in the office (Mon-Tues-Thurs), two days at home.
• We remunerate well and reward high performance.

Why would we choose you?

• You are highly organised and comfortable working within structured operational processes.
• You have strong attention to detail and a consistent, accuracy-focused approach.
• You are confident managing high-volume administrative and operational tasks.
• You communicate clearly and professionally with internal stakeholders.
• You take pride in maintaining operational standards and supporting efficient settlement outcomes.
• You are interested in building a career within settlement operations or financial services more broadly.