Description
About Us
Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.
Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store. And things costing less is a good thing.
As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.
About the Role
Cars need gas, guitarists need strings, photo apps need filters... and freight tech? It needs data. Lots and lots of it. We manage over 2 billion price points, and we do it exceptionally well. Our mission is to help our customers turn their data—freight rate quotes, capacity, pricing, and more—into valuable insights. We structure it, import it into the system, and let our application work its magic.
But here’s the thing: even the best tech needs a hero. That’s where YOU come in. As our Product Support Engineer, you're the superhero who knows all our products. With your superpowers, you'll turn our customers' issues into ancient history. Our technology is what they interact with daily, but when they need help, you're the one they count on. And let’s be real, you’re not just good at this—you’re downright amazing. Seriously. Like, really amazing.
Roles & Responsibilities:
- We help our customers move goods (even ingredients for cake!) around the world. You’ll help them by being the front line.
- Learn and know our products like the back of your hand so that you can answer customers’ questions and guide them through the system’s features and functionalities. Come to think of it, better than the back of your hand. Think about it - how well do you actually know the back of your hand?
- Acknowledge and resolve incoming customers' inquiries sent through Emails or chats so well that they’ll be sending you flowers next Valentine's Day.
- Use different methodologies to investigate issues, identify root causes, implement needed solutions, and take action items to prevent issues from recurring.
- Grab those Tarot cards. You’ll anticipate customer issues and address them proactively.
- Escalate system or customer issues to internal teams. You’ll be working alongside our Development, System Reliability Engineers, Product, Customer Success, and Data Services teams to provide customer support across different business units. Hey, maybe they’ll bring cake to a meeting. We’re kinda big on the cake thing.
- Ensure providing excellent service standards by applying best practices.
- Create needed documentations to share knowledge internally and externally. Everywhere, really.
Requirements
About You
Basic Requirements
- Oh Romeo...you don’t need to be Shakespeare, but English proficiency is absolutely required alongside excellent communication skills.
- Customer-oriented mindset.
- As you can imagine, we’re pretty big on tech. We’re looking for self-motivated folks who got The Power to learn new tools/technologies independently.
- Detail, process-oriented, and organized, and don’t mind when we use the word and instead of commas.
- Flexibility to work rotating shifts which are planned ahead of time by the team in order to provide around-the-clock support. You will be assigned every ⅘ weeks to cover for a 2 PM - 11 PM shift. Cool if you eat cake during that shift. We do.
- Work days: Monday to Friday.
- A wizard at working with remote teams, showcasing exceptional teamwork and a history of turning group efforts into success stories
- Ownership to work independently.
Preferred requirements
- Bachelor's degree in Engineering or Computer Science or relevant IT background OR an equivalent combination of education, training, and experience.
- Basic understanding of one or more of the following areas: software development, networking, database management, SQL queries, and cloud platforms.
- Experience with Ticketing Systems such as ZohoDesk, Jira, & SalesIQ.
- Up to 3 years of relevant experience (fresh graduates are welcome to apply).
Why Freightos is the Perfect Port for Your Career!
- We genuinely value work-life balance! We work hybrid, allowing you to enjoy quiet days at home, free from traffic, with in-office days, to meet your fabulous team face-to-face.
- We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
- We don’t just offer jobs—we offer a stake in something bigger. As part of Freightos, you’ll be eligible to receive equity incentive grants that vest over time, aligning your success with the company’s long-term growth. The more we build together, the more you benefit.
- A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
- We know how to bond and have fun as a team: from engaging team activities to laid-back gatherings, there's always something to bring us together. We organize weekly team gatherings and creative activities, ensuring we stay connected, energized, and always having a great time together.
- Our offices are located in a lively area, and everything you need is just a short walk away. And forget typical boring office boxes, our space is anything but! We’ve got parking (no battle for spots), balconies with open views (no awkward window-to-window stares), and a sunny yard for those much-needed breaks.
Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.
