Lead Public Safety Dispatcher

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

In this role, you will be responsible for the shift supervision of dispatchers and provide direction across all shifts including 24/7 work scheduling, training and compliance while ensuring operational effectiveness. You will have a direct impact on the morale and mentorship of all other Public Safety Dispatchers. In addition, you will dispatch emergency police, security, and other non-emergency public safety equipment as required. You will also make notifications as appropriate.

Duties & Responsibilities:

Essential:

• Answer, evaluate, and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete and accurate information to determine urgency and need for dispatching emergency response units using a Computer Aided Dispatch (CAD) system, telephones, multi-channel radio, and numerous computer databases and maps.
• Accurately and consistently dispatch the appropriate police and/or security resources while coordinating fire, ambulance, or other emergency response, track the status and location of each, and transmit messages and information to units.
• Maintain positive and professional written and verbal communication skills at all times; consistently provide excellent customer service to all citizens and emergency responders.
• Assists in the development of curriculum for the Public Safety Dispatcher Basic Academy and other training; conducts both On-The-Job and classroom training
• Provides specialized and intervention training for assigned trainees
• Maintains a high level of morale and motivation within the department and ensures all personnel operate as a team in the performance of their duties
• Encourages cooperation and support among all the employees of the center and serves as a coach and mentor to all public safety dispatchers
• Detects and takes corrective action when communication systems or program errors occur

Other:

All job-related duties as assigned.

Qualifications:

• High School Diploma or GED
• A minimum of two years of combined experiences in military or civilian law enforcement, security, fire, medical services, military, and/or public safety and/or transit dispatching.
• Ability to communicate effectively and professionally with citizens, responders and team, orally and in writing
• Ability to speak and hear clearly with or without reasonable accommodation
• Utilize sound judgment and make quick decisions in an emergency environment
• Manage time and workload effectively, including planning, organizing, and prioritizing with attention to details
• Work a flexible schedule including shift work on a rotating schedule, holidays and weekends
• Obtain and maintain required certifications through the Colorado Bureau of Investigation as well as the Association of Public Safety Communications Officials
• Ability to perform all assigned duties independently in a high stress, fast-paced environment
• Proficient with Microsoft Office Suite

Or:

An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
• The work environment is typically in an office environment with moderate to high exposure to excessive noise or adverse environmental issues however, on occasion, incumbent may be required to work in adverse weather conditions.

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

Manager, Public Safety Communications

We are considering all applications for this position up until the position close date of 4/26/2026 at 11:59 PM MST. For consideration, please be sure to apply before the posting end date. 

Pay Range:

$65,177.00 - $92,062.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.

To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.