MidFull TimeEN
With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.
At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!
Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.
THE ROLE
As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. On a typical day, You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence.
ROLE SPECIFICS:
Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in UK, while also contributing to global cases when applicable
Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams
Follow-up and maintain partner network technical competence and join partner onboarding when applicable
Conduct training services both remotely and on-site for maintaining service partner network technical competence
Gather customer feedback and collaborate closely with internal teams to drive continuous improvements
Share best practices, document key learnings, and contribute to service development
At Kempower, we work in a hybrid model. In this role, you are expected to spend approximately 50% of your working time at our UK office in Bedford. Occasional travel and customer visits are also part of the role.
WHY JOIN US?
We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.
We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.
You will enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. At Kempower, we operate globally, and our benefits reflect local practices and legislation. This means your perks may vary depending on your country and region—but wherever you are, we’re committed to supporting your well-being and growth.
We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.
WHAT HELPS YOU SUCCEED IN THIS ROLE
Relevant Educational background e.g. In Electrical Engineering or equivalent
Strong technical expertise and troubleshooting electrical systems, network connectivity, and software applications
Understanding of service processes and familiarity with best practices and SLA requirements
Proficiency in using support tools like Jira, Teams or similar platforms
Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively
Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals
Customer‑centric mindset and eagerness to learn and adapt to new tools, technologies and industry trends
National electrical work and safety certificate is a plus
As our official company language is English, we expect you to have good English skills.
APPLY NOW!
Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.
Submit your application before 8.5 through our online application form. For inquiries, contact Lee Barnett at lee.barnett@kempower.com.
Please note: For GDPR compliance reasons, please submit your application via our application form.
LOCATION: UK
Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
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