Reservations Agent

DAILY JOB DUTIES: 

• Responsible for inputting, amending and canceling reservations.

• Handles all phone calls related to room reservations including queries.

• Prints and acts on the Trace report from Fidelio.

• Records and processes deposit and billing information.

• Goes through the entire arrival list for the next day and reconfirms the details with the corresponding booker.

• Handles all email correspondences received through (EMAIL ADDRESS OF RESEVATIONS).

• Takes charge of the faxing, IF APPLICABLE and filing of correspondences.

• Handles the necessary supplies requisition for the section.

• Inputs the daily occupancy figures in the system.

• Regularly downloads bookings from the SYSTEM and inputs them in the PMS

• Practices and role-models the Guiding Principles and the Core Values of Alma Resort.

• Become environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.