Specialist I, Technical Support - Terminal

Job Title

Specialist I, Technical Support - Terminal

Reports To

Manager, Technical Support, Operations

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Job Purpose

The Terminal Support Specialist acts as the initial point of contact for merchants as part of the Payroc Terminal Support Team.

This role focuses on providing high-quality technical support and service to ensure merchants can effectively operate their payment terminals and related systems.

The role requires strong problem-solving skills, the ability to communicate technical information clearly, and a customer-focused approach to ensure merchants receive timely and effective support.

Duties and Responsibilities

• Provide client support via email and telephone
• Process all technical enquiries, orders, and general administration in a timely and accurate manner
• Coach customers to become product experts so they are increasingly self-sufficient
• Take appropriate action to ensure customer expectations are fully met
• Liaise with internal teams as required

Qualifications

• Previous experience demonstrating a strong passion for technical support
• Ability to work on own initiative as well as part of a team
• Strong written and verbal communication skills
• Effective administration, planning, and organisational skills with high attention to detail and accuracy
• Ability to work in a fast-paced environment while maintaining a high level of customer support
• Strong computer literacy, including Microsoft Word, Excel, and Outlook

Work Style

Fully Remote

Working Hours

Monday – Friday: 1:45 PM – 10:15 PM (GMT)

 

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.