Role Summary
The Receptionist serves as the primary point of contact for guests, ensuring a seamless and professional first impression that reflects high hospitality standards. In this
on-site, full-time
role, you will manage guest arrivals, departures, and inquiries at a
Junior
level. Success is measured by your ability to provide efficient service, maintain administrative accuracy, and uphold guest satisfaction ratings.
Work Setup & Collaboration
-
Operates
fully on-site
within a shift-based schedule.
-
Follows structured service protocols and
compliance standards
regarding guest privacy and financial transactions.
What You'll Do
-
Execute guest
check-in and check-out
procedures following established brand standards and timelines.
-
Manage a telephone system, routing calls and taking detailed messages for various departments.
-
Process guest payments, room charges, and daily reconciliations with high
mathematical accuracy
.
-
Coordinate with housekeeping to ensure real-time room status updates and immediate readiness for arrivals.
-
Address guest inquiries and complaints promptly, escalating complex issues to management when necessary.
-
Maintain a clean, organized, and welcoming front desk and lobby environment at all times.
-
Input and update guest profiles and reservation data accurately in the
Property Management System (PMS)
.
Success Indicators
-
Maintain an average
guest satisfaction score (CSAT)
of 90% or higher for front-desk interactions.
-
Achieve 100% accuracy in daily cash handling and billing reconciliation.
-
Minimize guest wait times during peak check-in windows through efficient process execution.
-
Successfully resolve 85% of guest inquiries without requiring management intervention.
Required Qualifications
-
0–2 years of experience in
customer service
, hospitality, or a front-facing administrative role.
-
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
-
Strong
verbal communication skills
for clear, professional and friendly face-to-face and phone interactions.
-
Ability to work a flexible schedule including early mornings, late evenings, and weekends.
