BT Support Analyst
Work Location: Missoula, MT
Pay range: $57,200 to $90,000 per year
BT Support Analyst I
Entry-level BT Support Analyst position. Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience.
BT Support Analyst II
Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 1 to 4 years of relevant work experience.
BT Support Analyst III
Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 4+ years of relevant work experience.
Employment Status: Regular Full-time
External candidates apply at northwesternenergy.com
Internal candidates apply through iConnect.
About this position:
The BT support analyst position is a rewarding and highly valued function within NorthWestern Energy. They serve as the liaison between the Business Technologist Department and our internal users. Support Analysts500 work in a fast-paced team environment to provide top tier support for all of Northwestern Energy's technology systems.
We offer great benefits:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
- 401K with company match up to 4% and non-elective contribution up to 7%
- Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
- Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
- Life Insurance (Company pays basic employee policy, spouse, dependent insurance also available)
- Tuition reimbursement
- Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
- Paid company endorsed volunteer opportunities
- Paid parental leave
- Paid bereavement leave
- Paid training opportunities
- Paid time off starting on your first day, plus 11 paid holidays
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
About this job:
- Provide technical support to end users on a variety of computer hardware, software, and telecommunications issues on a multiple platform environment. This includes identifying, researching, and resolving the issues in a timely manner
- Organize, execute, and coordinate multiple assignments to meet established completion dates
- Balance Long-term Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices
- Deploy and develop new equipment, install software, and perform hardware updates and repairs
- Embrace new concepts quickly and apply them throughout an evolving environment
- Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires
- Explore new technologies and future application releases thought external resources
- Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network
- Maintain technical documentation through end user resolution, change management, and training.
- Provide mentoring to colleagues
- Fulfill all required work hours, which may include evenings and weekends, as well as a required on-call rotation following a training period
- Safely perform individual lifts (weighing up to 50 pounds) on a regular basis
- Maintain and ensure the confidentiality of sensitive information
- Develop an in-depth knowledge of Northwestern Energy's business and deliver exceptional solutions when engaged by colleagues, stakeholders, and other vendors
- Other responsibilities as assigned
- Respond to customers via telephone, email, or in person
- Email administration and support staff
- Program database systems
- Travel to training, conferences, and off-site meetings (up to 15% travel per year)
- All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics
- Ensure all actions are consistent with Northwestern Energy's values, mission, and strategic business objectives
Am I right for this job? Here's the success profile:
- Required Associate's degree or combination of education and relevant technology support experience in lieu of degree may be considered
- Working knowledge of relevant technical discipline including workstations, software or mobile devices
- Required working knowledge of servers, networks (LAN/WAN), network security, and business continuity practices
- Working knowledge of Enterprise and Mobile operating systems preferred, to include a proficiency in Microsoft Office Suite
- Ability to document issues through a ticketing system and provide basic phone support and troubleshooting
- Ability to work independently while also contributing effectively as part of a team.
- Able to tailor communication for varying levels of technical comprehension
- Strong organizational skills to coordinate workload and employee development
- Ability to develop and maintain strong professional relationships
- Skilled in oral and written communication
- Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)
Requisition #5000
Posting Dates: April 17, 2026 through May 1, 2026
Department/Division: Business Technology - Technical Support
Employment Physical: Required
Drug Test: Required
Background Check: Required
Relocation Benefit: Negotiable
Telecommuting: Part-time Negotiable within NorthWestern Energy service territory
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.
