Customer Service & Logistics Manager

SUMMARY:

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.

Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition.

Business unit overview - ENVERA

Envera develops and manufactures innovative microbial solutions to help clients achieve their business goals across a wide range of applications. From wastewater treatment for municipalities and industry to cleaning solutions for household and commercial use, Envera's products leverage the power of microbes to address challenges in soil bioremediation, water quality management, and solid waste treatment. Through the discovery, isolation, and industrial application of bacteria, Envera offers high-performing and sustainable products that benefit the lives of humans, animals, and plants. The company's mission is to leverage the power of microbes to create a more sustainable future.

Position overview

The Customer Operations and Logistics Manager is responsible for overseeing all aspects of customer order fulfillment, inventory management, and supply chain operations. This role ensures efficient and effective delivery of products and services to customers, while optimizing logistics and inventory processes. The Manager will lead a team of customer service and logistics professionals to deliver superior customer experience.

PRINCIPAL DUTIES:

• Demonstrates an unwavering commitment to Lesaffre's safety-first culture by strictly following all safety protocols and participating in required safety programs
• Manage the end-to-end customer order fulfillment process, from order receipt to final delivery
• Oversee inventory planning, forecasting, and management to ensure adequate stock levels and minimize stockouts
• Coordinate with cross-functional teams (sales, production, procurement) to align supply and demand
• Develop and implement logistics strategies to optimize transportation, warehousing, and distribution
• Analyze customer data and metrics to identify opportunities for process improvements
• Manage a team of customer service representatives, logistics coordinators, and warehouse personnel
• Serve as the primary point of contact for customers on order status, delivery, and logistics-related issues
• Ensure compliance with all relevant laws, regulations, and company policies
• Identify and implement technology solutions to enhance operational efficiency
• Collaborate with the leadership team to develop and execute the overall supply chain strategy
• Other duties as assigned

REQUIREMENTS:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
• 5 + years of experience in customer operations, logistics or supply chain management
• Proficient in using logistics and inventory management software, ERP Systems, and data analysis tools
• Ability to travel 5% of the time within North America

CORE COMPETENCIES:

• Drives individual development: supports ones and people development; deals with complexity, uncertainty and ambiguity
• Drives team efficiency and energy: manages team efficiency and manages change
• Manages by example: maintain a professional attitude in all circumstances

PHYSICAL/SENSORY DEMANDS:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee will occasionally bend, twist and use stairs. The employee is frequently required to sit, to use hands to finger, handle, or feel; to look at and/or complete work tasks on a computer and talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to office conditions; well-lit and normal air conditions; The noise level is that of normal talking volumes.