Workers' Compensation Return-to-Work Facilitator

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Julie Gudisman

Compensation: $17.00 - $18.00 / hour

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
The Return-To-Work Facilitator plays a critical role in supporting the Workers’ Compensation medical management process by coordinating and facilitating return-to-work initiatives for injured employees. This position works closely with RN Case Managers, medical providers, employers, and other stakeholders to obtain work status documentation (including DWC‑25 forms), communicate job requirements, and identify modified or permanent work solutions as medically appropriate.

The RTW Facilitator also serves as backup support for claims intake functions, ensuring accurate and timely data entry while following all client, company, and State of Florida contractual protocols.

Key Responsibilities

• Coordinate return‑to‑work efforts within a Workers’ Compensation environment under the direction of the RN Case Manager.
• Focus on timely receipt of DWC‑25 forms and other medical documentation to support safe and appropriate return‑to‑work outcomes.
• Communicate injured employee job requirements and physical demands to treating medical providers.
• Utilize available vocational tools to assist with return‑to‑work planning.
• Identify potential barriers or issues related to disability status and escalate to the RN Case Manager as needed.
• Schedule medical appointments when required.
• Obtain medical records and work status documentation.
• Request and collect job descriptions from employers or clients.
• Handle correspondence, letters, and mail on behalf of the RN Case Manager.
• Document all activities, notes, and updates accurately within the claims management system.
• Maintain assigned diaries and ensure tasks are completed timely and in accordance with performance standards.
• Create, edit, revise, scan, copy, and organize documentation as needed.
• Serve as backup for Workers’ Compensation intake calls, adhering to required timeframes and performance standards.
• Gather and evaluate information from injured workers and employers to determine injury level and category using established criteria.
• Enter First Report of Injury (FROI) data accurately into the system.
• Follow State of Florida phone‑tree procedures, including emergency protocols.
• Route intake calls to the appropriate triage unit member for further handling.

Skills, knowledge & expertise

• High school diploma or equivalent.
• Minimum of one (1) year of experience in a medical office or medical terminology‑focused role.
• Bilingual (English/Spanish) preferred.
• Working knowledge of the Florida Workers’ Compensation system and applicable statutes.
• Strong understanding of medical terminology.
• Experience interacting with medical provider offices.
• Proficient in data entry and Microsoft Word and Excel.
• Strong organizational and time‑management skills with attention to detail.
• Ability to work independently with direction from a TCM or supervisor.
• Effective verbal and written communication skills.
• Customer‑focused, dependable, and collaborative team player.
• Ability to meet and maintain required performance standards.

Equal Employment Opportunity & Legal Notices

BenefitsAt Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance  Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com