£56,710 – £69,471EntryFull Time
We are an organisation that recognises our people as our greatest strength. Equality, diversity and inclusion are central to how we build culture, shape conversations and support those who work here. We are committed to creating an inclusive workplace where everyone feels valued, heard and able to thrive — regardless of background, identity or experience. By fostering openness, respect and belonging, we enable our people to bring their whole selves to work and to contribute meaningfully to our shared purpose.
Our approach to internal communication is rooted in fairness, transparency and representation. We actively work to amplify diverse voices, remove barriers to engagement and ensure our communications are accessible, inclusive and reflective of the workforce and communities we serve. Through honest dialogue and inclusive practice, we strengthen trust, connection and collective ownership across the organisation.
An experienced communications professional with a strong background in internal communications, culture change and campaign management. You will have experience of transformational change within a large organisation and delivering engaging two-way communications to build the trust of colleagues and be central to our work to support the company as we deliver on our customer promises and build the trust of our customers every day. With an ability to build relationships at all levels of the organisation, including as a trusted advisor to senior leaders, you will have experience of developing and delivering compelling internal communications campaigns that focus on colleague engagement and delivery of business priorities.
Key Responsibilities of the role:
The following are essential requirements for the recruitment of the role:
Qualifications
• Educated to degree level or equivalent experience of working at a similar level in a specialist area and or with a professional communication or equivalent qualification
Experience
• Experience of working in a communications environment in a customer focused organisation/industry
• A proven track record in communication campaign management
• Track record in engaging employees in change management programmes, also building relationships and internal partnerships to form strategic plans
• Credibility and experience to advise senior managers effectively about communications issues
Knowledge & Skills
• Strong change communications experience and the ability to work with and influence senior leaders in the company
• Ability to work at senior level to achieve long-term strategic goals through creating, developing and implementing the communications strategy
• Excellent interpersonal skills to establish rapport, credibility and relationships across Welsh Water
• Ability to motivate and influence others and manage resistance to change
• Confidence in using new communication technologies
• The ability to build relationships at all levels across the organisation, to empathise and to get to the crux of what is on the mind of employees
• Proven ability to project manage including change management and benefits realisation (desirable)
• A clear understanding of budgets and financial management within a large organisation
• Proven ability to achieve results both autonomously and as part of a team
• Ability to manage complex activities and events
• A strong understanding of the role internal communications plays in employee engagement
• Provide communications training and direct support for on call rota and during gold, silver and bronze operational incidents, where required.
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found here!
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
