We are an organisation that understands our role and responsibility within the wider society we serve. Our commitment to equality, diversity and inclusion underpins how we engage with stakeholders, influence policy and represent the perspectives of the communities we work for. We believe inclusive decision‑making leads to better outcomes, stronger partnerships and greater public trust.
Our public affairs approach is shaped by integrity, accountability and respect. We seek to engage with a wide range of voices, champion fairness and ensure that under‑represented perspectives are considered in the conversations that matter. By embedding EDI into our external relationships and advocacy, we aim to create lasting, positive impact — contributing to a more equitable and inclusive future.
Reporting to the Director of Corporate Affairs, the Head of Public Affairs is responsible for leading Dŵr Cymru Welsh Water’s public affairs and political engagement activity. The role provides strategic leadership on government and political relationships, ensuring the organisation is well-positioned within the evolving political, policy and regulatory landscape.
Through effective reputation management and the ability to build trusted relationships with key external influencers, you will play a central role in supporting the company to deliver on its customer promises and to build trust with customers every day. The role acts as the organisation’s senior expert on political insight and public policy, advising the Executive and senior leaders on emerging risks, opportunities and stakeholder considerations.
The Head of Public Affairs ensures a coordinated, credible and proactive approach to engagement with elected representatives and public bodies, supporting the delivery of Welsh Water’s strategic objectives, regulatory commitments and public trust.
Key Responsibilities of the role:
The following are essential requirements for the recruitment of the role:
Qualifications
• Degree or equivalent professional qualification in public affairs, politics, public policy, communications, journalism or a related discipline.
• Leadership or management qualification advantageous.
Experience
• Significant senior-level experience in public affairs, government relations or political engagement within a complex, regulated or public-facing organisation.
• Proven track record of developing and delivering public affairs strategies that influence policy, legislation or regulatory outcomes.
• Experience of engaging effectively with UK and Welsh Government, elected representatives (MPs, MSs, Councillors), local authorities officers and other political stakeholders.
• Map and manage external stakeholders working with stakeholder relationship owners to ensure their needs are met and relationships managed and maintained across the company.
• Provide strategic advice to senior leaders and the Executive Team on stakeholder engagement and wider political and influencer relationships.
• Experience managing high-profile, sensitive or contentious issues in a political and media environment.
• Line management experience leading specialist teams and/or external advisers (e.g. monitoring and political intelligence agency)
Knowledge & Skills
• Deep understanding of UK and Welsh political institutions, policy-making processes and legislative frameworks.
• Strong understanding of the regulatory and political context affecting the water sector or other regulated utilities.
• Excellent stakeholder management, influencing and relationship-building skills at senior level.
• Highly developed written and verbal communication skills, including briefing, position papers and ministerial correspondence.
• Strong judgement, discretion and ability to operate effectively in high-pressure and ambiguous situations.
• Strategic thinking capability with the ability to translate political insight into actionable organisational advice
• Provide communications training and direct support for on call rota and during gold, silver and bronze operational incidents, where required.
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found here!
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.