*International Service Specialist

Zurich (Chicago, IL) seeks an International Service Specialist to consult with Account Teams and manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience. Specific duties include: managing the International Program servicing end to end and being the point of contact for customer onboarding of assigned accounts; assisting in matters related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement; handling specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions; providing input into the development of customer specific, value added services for existing and new customers of moderately complex accounts; acting as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution; documenting the service proposition including agreed service deliverables and standards; assisting in developing rates and coordinate data entry submitted to the third party vendor and perform quality checks on the entry before information is sent to the network; and preparing service presentations as required; and training new employees regarding International Programs. Option to work remotely 40% of the time.

 

Position requires a Bachelor’s degree, or foreign equivalent, in Business Administration, International Relations, or a closely related field of study, plus 2 years of experience in the job offered, or as a Customer Service Specialist Manager, Senior Customer Service Specialist, Customer Service Specialist, Hub Analyst, or similar position managing international program business service delivery. Must have 2 years of experience working with each of the following: multi-lines International Programs Management; IPS (International Program Systems); NEO; MIA (Multinational Insurance Application); NCS tools; International Programs Structures; MyZurich Portal; Global Efile; and Captive and Panel solutions. Option to work remotely 40% of the time.

 

Full time position. Apply by submitting your resumes at Zurichna.com/en/careers, Job ID: 132982

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $88,400.

 

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

 

Join us for a brighter future—for yourself and our customers.

 

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

 

Zurich complies with 18 U.S. Code § 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

 

Location(s): AM - Chicago
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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