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The Field Desktop Support Analyst I’s role is to provide a point of contact for end users to receive assistance. This role will be supporting all end users across multiple locations in person, over the phone, via email, and through the use of remote assistance software in providing resolutions for desktop support requests. Assistance includes but is not limited to, configuring, implementing, maintaining, and installing a wide array of software and hardware as well as being the front lines of support, working the help desk, diagnosing, repairing, documenting, monitoring and escalating end user issues through resolution. Strong technical and communication skills are essential. This role will require driving to different field locations on a frequent basis.
Job Duties and Responsibilities:
- Assist in developing long-term approaches for meeting future desktop hardware needs
- Monitor and maintain the help desk and helpdesk/desktop related software
- Conduct research on desktop products and recommend products for purchase
- Troubleshooting and repairing to ensure laptops/desktops function correctly with multiple systems such as servers, storage, network and applications
- Troubleshoot support requests and follow escalation policies
- Communicate directly with end users in person, over the phone, via e-mail and through remote assistance software to identify and resolve end user issues
- Participate in testing, documentation and implementation of assigned projects
- Track hardware/software, maintain inventory and software licensing
Required Qualifications:
- High School Diploma or equivalent (GED)
- Minimum one (1) year of IT Desktop Support experience
- Minimum one (1) year of experience in Microsoft desktop operating systems including Microsoft Office
- Must possess and maintain a valid driver’s license
- Able to meet and maintain the clean driving insurability standard requirements in order to drive a company vehicle, which means a driving record that is clear of any of serious traffic violations within the past three (3) years. (Other driving record requirements may also apply.)
- Ability to travel to site as required
- Ability to lift 35 pounds occasionally
Preferred Qualifications:
- Associate’s degree in an IT related field preferred
- Experience at an Oil and Gas producer
- Experience with Oil and Gas software such as: SAP, P2 Merrick, Peloton WellView, Aries, Petra, Oildex, Manage Engine, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, and Ignition
- Certifications such as: Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, etc.
- Ability to work in a fast-paced, nimble environment where priorities may change
Relocation:
This position is not eligible for relocation assistance.
Work Authorization:
Diamondback Energy is not currently sponsoring employment visas for this position.
Diamondback is an Equal Employment Opportunity Employer. Diamondback provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, veteran or disability status, genetic information, pregnancy, or any other status protected by law. Diamondback participates in E-Verify. Learn more about E-Verify.
