Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, intrusion detection and fire solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.
Position Overview
We are seeking a motivated and organized Project Coordinator to join our Dallas Operations team. This person is responsible for communicating with our external and internal partners, scheduling technicians for work, and ensuring a seamless installation process. Providing exceptional customer service is the most important function of our Project Coordinators, who are in communication with our clients daily. The ideal candidate will be flexible, resourceful, and have excellent verbal and written communication skills.
Key Responsibilities
- Communications: Keep our external partners informed of the progress in the planning and execution of their projects through a variety of verbal and written communication methods, as well as internally communicate with all stakeholders to ensure a seamless transition from planned installation through project completion.
- Planning: Collaborate with Sales and Branch Management on planned installations, and respond with agility to different external partner needs.
- Scheduling: Schedule technician teams to complete various projects, and communicate those daily, weekly, and monthly schedules to internal and external partners, ensuring that all parties have necessary information to complete work on-site.
- Service Dispatching: React calmly, quickly and decisively to service calls to obtain, summarize and relay information both orally and in written form. Dispatch appropriate field personnel according to need and priority of the request for service.
- Customer Service: Respond calmly, kindly, and professionally to all customer inquiries, concerns, and feedback. Relay any customer needs to key stakeholders quickly and concisely, with an emphasis on problem-solving.
- Data Tracking: Track all customer communications, update customer and billing information, check technicians' time entries for accuracy, and send completed work to invoicing for payment.
Key Skills
- Excellent communication skills
- Strong problem solving skills
- A detail-oriented, well-organized, calm nature
- Demonstrate the ability to handle multiple tasks, working under stressful conditions
- Adept at using computer software and strong typing skills
- Writing and professional communications skills
- Must be able to be on-call some evenings and weekends (from home)
- Prior experience working with a project management/service ticketing system
- PREFERRED experience with Connectwise Manage
Physical Requirements
- Able to use computer with reasonable accommodations
- Able to sit or stand for long periods of time
- In-person role with office attendance required in Dallas, TX at our Richardson office
Benefits
- 30 hours PTO plus 2 weeks vacation accrual
- 3 weeks vacation accrual after first year of employment
- 7 company wide paid holidays throughout the year
- Full health benefits offerings (medical, dental, vision) and 401k matching
- Ample paid training and professional development opportunities
- Technology, uniforms and gear
- Overtime and bonus pay
Disclaimer: This list of job responsibilities is not all-encompassing and this job description is not a binding document. It does not affect the at will nature of employment at Digi Security Systems.
You can apply for this job, and others, at our website! Go to digiss.com/jobs to learn more.
