APS.37.26 - Senior Payments Operations Officer

Location: Birkirkara,None,Malta

Job Description

JOB TITLE

Senior Payments Operations Officer

LEVEL/BAND

MM22

DEPARTMENT

Operations

DIRECT REPORT (JOB TITLE)

Payment Operations Manager

Overall Purpose of the Position

Responsible for the smooth running of the day-to-day functions of the Payments Operations Unit, a business critical function of the Bank, with direct impact on customers, financial, reputational and regulatory implications. The jobholder interacts closely with internal and external stakeholders and be highly active in projects related to the implementation of new and upkeep of payment mechanisms within a context of ongoing change (technological disruption, customer needs, regulatory, etc.)

 Operational Responsibilities 

·       To ensure that daily activities are undertaken in an efficient and effective manner, and within stipulated timeframes and budgets. These mainly including:

·       Payment routing and authorisation through SWIFT;

·       Clearing and Settlement with EBA Clearing and TARGET;

·       Reconciliations;

·       European Payments Council mandates;

·       EBA Clearing mandates

·       SWIFT Alliance upgrades

·       To follow changes in regulation including PSD2, SEPA, CBM Directives, MFSA Banking Rules, etc.

·       To ensure that best practices in payments are followed and improve operational efficiencies.

·       To ensure that risks are identified and timely escalated to line manager.

·       To set and maintain performance metrics, carry out regular assessments and prepare reports to inform and make recommendations to management accordingly.

·       To interact on an ongoing basis with the business to review the quality of service and continuously seek opportunities to improve and extend services to customers.

·       To actively participate in payments related projects, assist in requirements gathering, user acceptance testing and implementation of new system.

General Responsibilities 

·       To assist line manager in conducting performance reviews of staff members.

·        To submit reports and/or lead any projects and activities as may be directed from time to time.

·       To ensure compliance with Bank’s policies, guidelines and underlying procedures at all times;

·       To ensure adherence to set resource and financial targets and within timeframes;

·       To perform any other duties that may be reasonably assigned.

·       To keep abreast of emerging market trends, developments in regulation and changes to customer needs, and proactively communicate and take action as appropriate.

Qualifications, Skills & Competencies  

Mandatory

 Skill

·       Be customer oriented with strong focus on quality of service and good sense of business and risk;

·       Have excellent communication and interpersonal skills with ability to influence internal and external stakeholders;

·       Be reliable, organised, meticulous and prepared to work under pressure;

·       Be a good leader, able to motivate, develop and support team members;

·       Highly analytical and numerical and possess data querying skills;

·       Possess advanced computing skills and be technology-minded;

Have a good understanding of business process review methodologies.

Experience

• Requires minimum 2 years expertise in the area and the dynamics of payments business;
• Requires extensive knowledge of the processes, rules/regulation and systems;
• Knowledge of ISO 2002 and ISO 15022 messaging standards.

Qualification

• Possess or is in the process of obtaining a banking or related professional qualification.

Desirable

Skill

• Experience in payments related projects

Experience

• -

Qualification 

• -

Position level (1 being the highest level)

1. Head of Department
2. Managerial & Specialist Positions
3. Middle Management & Specialist Positions
4. Technical & Clerical Positions