Job Title: Campus liaison officer (CLO)
Location: London
Employment Type: Part Time (Term Time)
Overall purpose
Campus Liaison Officers (CLOs) are the first point of contact at Regent College London campuses, providing a welcoming and professional front-facing service for students, staff, and visitors. Based at the Reception Desk, CLOs play a central role in ensuring a positive campus experience by delivering excellent customer service and operational support.
The CLO will provide advice and guidance to students and staff on a variety of topics in person and via email. Regent has a broad range of support on offer to students, a key role for the CLO is signposting students to the correct service. CLO’s are the main on site support service therefore work closely with Customer Service Officers, Student Finance Officers, Academic Support Officers, and others to ensure a seamless student experience and referral process.
Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.
CLO’s support the Assistant Campus Manager and Campus Operations Manager in the day to day operational running of the site, including tasks like opening the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team. Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.Specific duties and responsibilities
1. Ensure an excellent level of customer service is embedded throughout the site.
2. To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.
3. Conduct daily tasks like preparing registers, responding to emails, conducting checks of the facilities.
4. Maintains the condition of the site, obtains authorisation and arranges for necessary repairs liaising with the Head of Facilities.
5. Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.
6. Receiving enquiries from students face to face and working with teams like the Customer Service Officers to provide the relevant support.
7. Provides administrative support to the Campus Manager with daily operations.
8. Monitors the day to day classes for the relevant campus and chase up the tutors if late and maintain records of any issues.
9. Oversee that the required resources are made available to all the academic staff and the students before the start of the classes.
10. Carries out delegated tasks for Registry and Customer Service Officers, including administrative work and proactive call campaigns.
11. Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings
12. Monitoring and calling student who are absent. Compliance Statement
Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.
