Job DetailsJob Location: Burbank Coffee Company - Burbank, CA 91505Position Type: Part TimeEducation Level: GED or High School DiplomaSalary Range: $17.87 - $18.03 HourlyJob Shift: AnyJob Category: Customer ServicePosition: Part Time Barista
Reports to: Cafe Manager
FLSA Status: Non-exempt
Wage: $17.87/hr + tips ($21.28 - $25.28 per hour approximately)
But First, Coffee.®
Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
Responsibilities:
Customer Interaction
Greet guests warmly, deliver exceptional service, and anticipate needs.
Explain beverage and food options, answer questions, and build customer rapport.
Handle phone inquiries, process orders accurately, and manage mobile app operations.
Maintain a calm and welcoming presence during busy periods.
Beverage Preparation
Craft consistent, high-quality beverages following Alfred standards.
Maintain coffee equipment and understand coffee/tea origins and flavor profiles.
Food Service
Prepares food according to Alfred recipes, understands food handling protocols, explains food options to customers, and maintains a clean prep space.
Reports safety hazards to the manager on duty.
Teamwork
Collaborates effectively with colleagues through active listening, clear communication, and a solution-oriented approach.
Informs management of operational inconsistencies and performs duties with a team focus.
Cafe Operations
Ensure a clean and organized work environment, restock shelves, and assist with deliveries.
Practice active listening, communicate effectively with colleagues, and support a team-oriented approach.
Report operational inconsistencies and maintain a safe work environment by following hygiene protocols along with food and health safety standards.
Safety & Compliance
Follows all company procedures for cash handling, food safety, cafe organization, sanitation, and hygiene.
Reports safety hazards and employee accidents to the manager on duty.
Maintains consistent attendance, provides advance notice for scheduling conflicts, and adheres to company policies.
Additional Duties
Adhere to all policies and procedures outlined in Company’s employee handbook.
Any other tasks that may be assigned to meet company goals.
Qualifications
Previous experience in a café or restaurant setting preferred a plus, but not required.
A passion for working with the public in a customer-facing capacity.
Strong communication and interpersonal skills.
Ability to work well in a team environment and under pressure.
Positive attitude and willingness to learn.
Flexibility to attend quarterly team meetings or trainings that may occasionally be scheduled outside of regular working hours.
We require all employees to maintain a minimum of 3 shifts per week.
Physical Requirements
Able to lift up to 20 pounds without assistance.
Move quickly and efficiently from one area of the café to another.
Ability to hear and communicate effectively in English.
Good vision, including the ability to see details at close range.
Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
Ability to stand for extended periods and work in a fast-paced environment.
Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
Ability to speak clearly and project voice to effectively communicate with customers and team members.
What You’ll Get:
Wage: $17.87/hr + tips ($21.28 - $25.28 per hour approximately)
401k plan
Employee discounts
Free coffee & pastry each shift
Performance reviews (90-day & annual review)
Open Path Collective - Therapy Reimbursement
Equal Opportunity Employer
At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.
