SeniorFull TimeEN
Responsibilities/Accountabilities
We’re looking for an experienced professional to support the Retail and MSME Deposits team in managing day-to-day operational activities, regulatory and industry engagements, and campaign fulfillment. This role is responsible for driving effective coordination across stakeholders and overseeing the timely execution of operational and industry-related initiatives, ensuring alignment with the Bank’s operational standards and business objectives.
Operations and Industry Engagement
Represent the Bank in industry working groups, forums, and roundtables relating to Retail and MSME deposit products.
Coordinate internal responses and follow-ups arising from industry engagements.
Track action items and ensure timely submission of deliverables to regulators and industry bodies.
Maintain documentation and updates on industry developments relevant to deposit products.
Daily BAU Oversight and Coordination
Support the day-to-day operational oversight of key deposit-related schemes and frameworks
Attend regular working group and committee meetings, including monthly forums involving multiple active tracks.
Monitor operational deliverables and ensure compliance with regulatory and industry requirements.
Oversee the submission of regulatory reports, ensuring compliance with industry standards and timelines
Coordinate with internal stakeholders (digiOPS, Legal & Compliance, Risk, Product, Technology) on implementation matters.
Escalate issues, risks, or delays in a timely manner.
Campaign Fulfillment and Execution
Support the execution of Retail deposit campaigns and initiatives.
Coordinate campaign setup, fulfillment tracking, and issue resolution.
Monitor campaign performance and ensure operational readiness.
Maintain records of campaign activities and support post-campaign reporting
Requirements/Qualifications
Bachelor's degree or higher from a globally recognized university.
3–8 years of relevant experience in banking operations, product management, or financial services.
Experience supporting deposit products, payment schemes, or regulatory and industry engagements would be advantageous.
Prior exposure to coordinating with internal stakeholders and participating in industry or regulatory forums is preferred.
Good understanding of banking operations and industry frameworks relevant to Retail and MSME deposit products.
Ability to work independently with minimal supervision while exercising sound judgment in day-to-day decision-making.
Strong organizational and problem-solving skills, with attention to detail and a structured approach to task management.
Effective written and verbal communication skills, with the ability to prepare clear updates, documentation, and reports.
Proactive, dependable, and able to take ownership of assigned responsibilities.
Strong stakeholder management - to be able to interact both with external stakeholders (eg: partners, vendors) as well as internal stakeholders across the bank (including senior management)
Able to embrace and thrive in a VUCA (volatile/uncertain/complex/ambiguous) environment
