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Job Summary

The Engineer, 1 with 2-5 years of experience is supporting on prem and cloud based dialer and contact center platforms. The role focuses on Operational Excellence, ensuring high system availability, effective incident management, and smooth execution of Business-As-Usual (BAU) operations. This role will support incidents, monitoring activities, vulnerability operations, and continuous improvement initiatives while working in an Agile environment is responsible for implementing software based on technical designs, writing clean, efficient code, and executing comprehensive unit tests. Building on foundational experience, this role involves deeper participation in team activities and collaborative Agile practices, fostering further growth in software engineering skills, contributes to project outcomes and identifies any major problems that may arise from system enhancements. This role requires contribution to full stack development throughout the SDLC, focusing on enhancing frontend, backend, and UI/UX components and collaboration with teams to ensure seamless integration and optimal performance.

 

Essential Job Functions

• Contribute to the development and enhancement of technology solutions by implementing software based technical designs. Write clean, maintainable code with minimal supervision and begin to independently translate business requirements into functional components. Provide technical and on call support. Respond to incident inquiries. Resolve medium complexity issues and adhere to project timelines. - (15%)

• Conduct unit tests to verify functionality and identify issues. Actively participate in peer code reviews to ensure compliance with standards and continue learning best practices. Support continuous improvements for application quality, testing and efficiency by contributing insights and suggestions during team retrospectives. - (15%)

• Take a more prominent role in leading full stack development projects, collaborating with cross-functional teams to design, develop, and implement software solutions. Leverage your growing expertise to ensure seamless integration and optimal performance throughout the software development lifecycle (SDLC). - (15%)

• Build on your experience to create even more responsive user interfaces and robust backend systems. Utilize modern frameworks and technologies to develop scalable applications, consistently adhering to best practices in coding, testing, and deployment. Take charge of complex troubleshooting and lead efforts to resolve software defects efficiently. - (15%)

• Play a key role in enhancing user interfaces by applying advanced UI/UX design principles. Collaborate closely with designers and developers to ensure intuitive and visually appealing user experiences. Actively gather and analyze user feedback, contributing to the continuous improvement of the software's usability and overall user satisfaction. - (15%)

• Collaborate as part of a cross-functional Agile team, fostering communication and teamwork to achieve project goals. Engage with team members to deepen understanding of processes and tools while actively seeking feedback from peers and mentors to enhance technical and business knowledge. - (15%)

• Gain proficiency in at least one programming language. Contribute to the development or maintenance of foundational components for financial applications and actively enhance technical knowledge through training and hands-on learning. - (10%)

Minimum Qualifications

• Bachelor’s degree in computer science or related field of study or equivalent, relevant work experience

• 2+ years of work experience in related field (Software Development Life Cycle across Full Stack, Frontend and Backend Development and UI / UX engineering).

Preferred Qualifications

• Experience with Contact Center environments, including:

  • Contact Center Agents Floor operations

  • SIP/VoIP, Wireshark, Patching, Ansible Scripting, Dialer, Linux, Windows, reporting, Service Now.

  • Presence solutions

  • Quality Management systems

• Experience with products like Avaya, Genesys, Alvaria, Five9, Nice or relevant product.

• 5+ years of work experience in related field (Software Development Life Cycle across Full Stack, Frontend and Backend Development and UI / UX engineering).

Skills

• CCaaS, Multi-channel communications

• Predictive Dialer

• Application Performance Monitoring

• Batch System Management

• Network Fundamentals

• SQL

• Linux

• Windows

• Requirements Definition

• Analysis and Design

• Development

• Incident Management

• Defect Management

• Application Maintenance

• Security and Compliance

• Technical Leadership

• Risk Management

• Functional Testing

Reports To: Manager and above

Direct Reports: 0

Work Environment

• Normal office environment, hybrid. On-call rotation to include evenings or weekends.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial®

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

 

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Information Technology

Job Type:

Regular