Date: April 16, 2026 Location: Toronto, ON Company: RFA Mortgage Corporation Job Type: Contract – 12 months Compensation: Base: $80,000 - $100,000 annually Bonus: up to 10% upon completion of contract
About RFA Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions. RFA Mortgage Corporation, a division of RFA (Realty Financial Advisors), specializes in Prime lending (Insured, Insurable and Uninsurable). Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Mortgage Corporation, we focus on delivering a unique value proposition in the Prime mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.
The Opportunity We’re looking to fill a Training & Facilitation Specialist position at RFA Mortgage Corporation! We are seeking an experienced Training & Facilitation Specialist to design, build, and deliver comprehensive training programs across our Mortgage Underwriting, Sales, and Quality Assurance teams. This is a hybrid role requiring someone who is both a skilled instructional designer and an engaging facilitator — someone who can develop and execute a long-term training strategy, build sustainable learning infrastructure from the ground up, and serve as a true business partner in driving team performance. Mortgage underwriting training is the primary focus of this role. As the Training & Facilitation Specialist, you will: Training Strategy & Planning: • Develop and own a comprehensive Learning & Development strategy aligned to business goals, with mortgage underwriting as the primary priority. • Conduct thorough needs assessments across mortgage underwriting, sales, and QA teams to identify skill gaps, performance trends, and training opportunities. • Build and manage a multi-year training roadmap with clear milestones, priorities, and success metrics. • Partner with senior leadership to align training strategy with organizational growth, regulatory changes, and evolving market conditions. • Serve as a strategic advisor to department leaders on performance improvement, capability building, and talent development. Performance Consulting & Business Partnership: • Collaborate with team leaders and managers to diagnose performance gaps and determine whether training, process, or coaching interventions are the appropriate solution. • Design and implement performance improvement plans (PIPs) and structured learning paths for underwriters, loan officers, and QA analysts experiencing skill or knowledge deficiencies. • Partner with QA, Operations, and Compliance to analyze error trends, audit findings, and scorecard data — translating insights into targeted training interventions. • Act as a trusted business partner, regularly attending team meetings and calibration sessions to stay close to performance challenges. • Provide leadership with data-driven recommendations on training ROI and its impact on business performance. Instructional Design & Content Development: • Design, develop, and maintain training curricula, materials, and programs with a primary focus on mortgage underwriting, and secondary focus on sales and QA — covering the full scope of job knowledge required to perform each role effectively, including: ◦ Systems & Technology — LOS platforms, underwriting systems, document management tools, and any proprietary or third-party technology used in day-to-day workflows ◦ Products & Guidelines —Products; loan analysis, credit decisioning, income/asset documentation, and eligibility requirements ◦ Policies & Procedures — Internal policies, standard operating procedures , underwriting overlays, and escalation workflows ◦ Job Skills & Workflows — End-to-end job process training that equips employees to perform their role confidently and accurately from day one • Build scalable, sustainable learning frameworks that support both in-person and remote (hybrid) delivery. • Create a diverse mix of learning assets including e-learning modules, facilitator guides, participant workbooks, job aids, system simulations, scenario-based case studies, and assessments. • Develop comprehensive onboarding programs for new team members across all three functional areas that cover systems access, job processes, products, and policies before a team member goes live. • Continuously update content to reflect system upgrades, guideline changes, policy updates, audit findings, and evolving business needs.
Facilitation & Delivery: • Facilitate engaging in-person, virtual, and hybrid training sessions for mortgage underwriting, sales, and QA teams. • Deliver training in a variety of formats including instructor-led, workshop, role-play, and scenario/case-based learning. • Adapt facilitation style and delivery to diverse audiences with varying experience levels — from new hires to seasoned underwriters. • Lead train-the-trainer sessions to build internal facilitation capacity and reduce single-point dependency.
Program Management: • Build and manage a training calendar aligned to business cycles, regulatory timelines, and team needs. • Develop and maintain a Learning Management System (LMS) or equivalent digital platform for hybrid content delivery, tracking, and reporting. • Manage multiple training initiatives simultaneously with a structured project management approach. • Maintain a well-organized training library that is accessible, up to date, and scalable as the team grows. Measurement & Continuous Improvement: • Define KPIs and success metrics for all training programs (e.g., underwriting accuracy rates, turn-time improvements, QA scores, assessment pass rates, error reduction). • Evaluate training effectiveness using feedback surveys, pre/post assessments, and performance data. • Provide regular reporting to leadership on training participation, outcomes, performance trends, and recommendations. • Iterate and improve programs based on data, stakeholder feedback, and business outcomes. What You’ll Need to Succeed • 4–6+ years of experience in a training, learning & development, or facilitation role. • Demonstrated experience designing and delivering mortgage underwriting training that goes beyond product knowledge — including systems, policies, procedures, and full job process training across the mortgage lifecycle. • Proven ability to build training strategy and execute against a multi-year roadmap. • Experience with LMS platforms (e.g., Workday Learning, Cornerstone, TalentLMS). • Certification in instructional design or facilitation is considered an asset. • Prior experience as a mortgage underwriter or in a mortgage operations role. What Sets You Apart • Experience training sales/loan officer teams on mortgage products and the origination process. • Familiarity with QA frameworks, audit processes, and quality scorecard methodologies. • Strong instructional design skills with experience building programs from the ground up. • Proven ability to facilitate engaging sessions in both in-person and virtual/hybrid environments. • Proficiency with e-learning authoring tools (e.g., Articulate 360, Rise, Adobe Captivate). • Strong performance consulting skills with experience supporting business leaders on performance improvement initiatives. • Excellent communication, presentation, and interpersonal skills. • Strong project management and organizational skills. • Experience supporting a hybrid workforce across multiple locations. Our Values and What We Offer at RFA At RFA, we live by our core values. These values guide our daily actions and shape our work culture: • Accountability: You take ownership of your work & its consequences. You always consider risk & make informed decisions. • Selflessness: You share info & teach others. You’re able to put your ego aside & understand that the best idea wins. • Inclusivity: You value differing viewpoints & experiences. You understand how this can drive growth & innovation. • Innovation: You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability. • Courage: You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity. • Impact: You value results & your contributions. You rise to the occasion and never settle for sub-par. • Performance: You embody a competitive spirit, desire to win and strive for executional excellence. Along with a strong work culture, RFA offers a comprehensive benefits package, including: • Health & Dental Care • Vision Care • RRSP Match • Health & Wellness Spend • Vacation & Personal Days • Hybrid working environment Ready to take the next step? If this opportunity excites you and aligns with your skills and aspirations, we’d love to hear about how you can contribute to our team at RFA. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. Disclosure Artificial Intelligence (A.I.) is not used to screen, assess, or select any applicants.
