Job Title
Agribusiness Manager
Job Description
Authorisation/Sign-Off Levels:
Quantitative Information:
• Nil
Policy and Decision-Making Freedom:
• Nil
Key Relationships:
Internal
• Country Banking Colleagues (particularly the Service and Fulfilment Team Analysts)
• Country Banking Credit
• Country Banking Legal
• GFM/TCF/REF as required
External
• Clients
• Prospects
• Professionals / Intermediaries
• Industry Groups
Key Performance Indicators (KPIs):
• Customer engagement (as measured by the NPS – Net Promoter Score)
• Revenue Growth (growth in Assets and Liabilities, Client Margins, Sweet Spot Clients etc.)
• RAROC
• Marketing/Prospects – ensuring service levels are achieved throughout the Country
• Maintenance of MAPS database – ensuring this is up to date and the conversion of prospects to clients is achieved
• Customer complaints
• Regrettable loss of clients
• CB Dashboard Prudential Measures
• Provisions
