Shelter Assistant (3 positions)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Senior Protection Coordinator and the Protection Officer, and under the direct supervision of the Senior Protection Associate in Zarzis, the incumbent will assist the daily functioning of assigned shelter and of follow-up with beneficiaries.

1. Act as general focal point for daily communication on site, responding to routine queries and referring issues to the supervisor, as required.

2. Assist in monitoring project activities and support follow-up in line with established schedules and specific guidelines. 
3. Assist the administrative coordination of shelter activities daily.
4. Assist in conducting regular assessments in coordination with Senior Protection Associate, support monitoring activities, and provide inputs for progress reports on implemented activities, in line with the Mission’s policies, procedures, and IOM’s Standards of Conduct.
5. Support assistance to migrants, reception and identification of beneficiaries; brief them on available assistance and shelter rules; monitor compliance with shelter rules; prepare rooms and basic items; support distribution of kits; and maintain daily records of migrant present in the shelter.
6. Assist with shelter maintenance and hygiene: including reporting issues to the supervisor; support proper use of the infrastructures by beneficiaries; and following up on cleaning activities.
7. Support safety and security-related activities by checking shelter infrastructures daily and reporting any issues to the supervisor, and assisting in emergency situations, as required.

8. Support the handling of shelter-related information, including data collection on activities and service provision, and sharing information with beneficiaries and stakeholders. 

9. Support activities that encourage the participation of shelter beneficiaries with particular emphasis on the inclusion of women, unaccompanied migrants’ children, persons with specific needs, including migrants with health needs and migrants with disabilities into decision-making processes.

10. Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education

• High school diploma with four years of relevant work experience; or

• Bachelor’s degree in Social Sciences, International Development, International Relations, Political Sciences or a related field from an accredited academic institution with two years of experience.
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in supporting operations, assistance to migrants, and humanitarian work.

• Previous experience working in a similar position.

• Demonstrated ability to work well under pressure and keep deadlines. 

• Experience in working in a multi-cultural environment.

Skills

• Good communication skills, teamwork, personal commitment, efficiency and flexibility. 

• Ability to follow instructions. 

• Proficient use of commonly used IT equipment and the appropriate software solutions.

• Willingness to travel and work under difficult conditions. 
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, English, French, and Arabic

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies