Customer Service Representative | Middle Office BU | CIB SBU | April 2026

Embark on a journey within the Middle Office Business Unit, forming part of the Corporate and Institutional Banking (CIB) Strategic Business Unit, and acting as a key enabler for its Front Office functions. Our ambition includes amongst other priorities, to strengthen and elevate Middle Office’s capabilities to better serve the evolving needs of the CIB franchise in alignment with the Group’s Vision 2030. 

 We are on the lookout for:

Job vacancy: Customer Service Representative 

Your responsibility will be to deliver high‑quality, value‑added service to our local and international corporate clients by efficiently handling inquiries, transactional requests, and account‑related queries, identifying opportunities to cross‑sell appropriate products and services, and ensuring a positive customer experience in adherence to the Bank’s policies, service standards, and regulatory requirements.

In this role you will,                                                                                               

• Act as the first point of contact for customers, handling inquiries and service requests professionally and courteously, and demonstrate a high level of ownership and accountability by ensuring proper follow-up and resolution in line with service standards.

• Provide accurate information on products, services, processes, and policies and propose appropriate solutions with a view to providing the best level of service and enhancing customer experience

• Ensure effective coordination and synergies across internal teams to achieve timely and accurate outcomes.

• Participate in customer meetings, as and when required, alongside the Coverage Team, and actively contribute by identifying opportunities for improvement with the aim of enhancing overall service levels;

   

• Exercise necessary due diligence when verifying customer-related documents and instructions for authenticity in a prompt and timely manner for smooth running of operations while mitigating financial and reputational risks 

• Contribute to service excellence by supporting team initiatives and proposing ideas to improve customer experience, service efficiency, process quality promoting thereby a high-performance culture 

• Participate in training programs, encourage self-learning and internal knowledge sharing to continuously target upskilling, enhancement of product knowledge and service delivery skills whilst demonstrating willingness to grow and shoulder higher responsibilities.
   

To succeed, you will be required to demonstrate the following competencies: 

• Demonstrate the ability to set and achieve personal work goals efficiently and effectively;

• Proven track record of delivering results and consistently meeting or exceeding customer expectations;

• Resilient in coping with pressures and setbacks, maintaining performance and focus under challenging conditions;

• Skilled in meticulously following instructions and procedures to ensure accuracy and compliance;

• Exceptional at planning and organizing tasks to optimize efficiency and meet deadlines;

• Proficient in writing and reporting, with the ability to produce clear, concise, and accurate documentation.
   

We are looking for candidates who have a minimum of

EITHER

• At least a Diploma in Finance, Banking, Accounting, Management or any relevant field; 

• At least 18 months’ experience in customer service and/ or client servicing within a Banking, Financial services or Corporate/Fund/Global Business Sector.

OR 

• Higher School Certificate;

• At least 3 years’ experience in customer service and/ or client servicing   within Banking or Finance or Corporate/Fund/ Global Business Sector.

A combination of both qualification & experience will be considered.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered.  You may attach a complete CV when applying.

Candidates going through the selection process during the recruitment exercise will be required to provide two professional references.

As part of the recruitment process, shortlisted candidates(s) will be required to provide a valid Certificate of Character of less than 3 months.

The deadline for submission of application is 27 April 2026.

The Management reserves the right not to appoint anyone following this advert.

#LI-Onsite