Description
The Community Liaison patrols a defined area to provide a reminder to our clients of their obligations to not linger in the area, not congregate on the corners, or around community businesses. They are to provide a visual presence to help preserve community relations within the neighborhood surrounding our facilities.
REPORTING RELATIONSHIPS: The Community Liaison reports directly to the Site Supervisor.
Schedule: Monday, Tuesday, Thursday, and Friday 8:30 AM - 5:00 PM, Saturday 4:30 AM - 1:30 PM
EXAMPLES OF WORK:
- Monitor the parking lot and defined areas around THS facility locations
- Receive training in de-escalation and demonstrate ability to de-escalate emotionally charged situations
- Help vehicles enter/leave the property safely
- Follow route as outlined on a map (if required) covering community “hot-spots” and being visually present
- Observes patient behavior, and reports to supervisor any suspicious behavior, like drug dealing, selling bottles, lock-boxes, etc.
- Ask clients to move along and not congregate on the sidewalks
- Ensures that individuals are smoking only in the designated smoking area.
- Be aware of client activity in the surrounding community
- Record documentable incidents on an incident report
- Ensure that parking lot is cleared of garbage and debris at least twice daily
- Sweep parking lot two times per month
- May be asked to assist with occasional cleaning inside or outside the building as needed.
- Interact with both clients and employees in a therapeutic and constructive manner
- Ability to enter timesheets, read and respond to emails and create incident reports in an electronic format
- Other tasks as assigned by management
Requirements
MINIMUM REQUIRED TRAINING AND EXPERIENCE:
- Must be familiar with all safety regulations that apply to our facilities and client care.
- Must wear highly visible vest and other safety equipment as required.
- Must report any accidents or unusual occurrences immediately.
- Must be courteous and considerate to all clients and staff.
- Ability to project a positive image of THS while enforcing established policies and procedures.
- Must be trained on HIPAA and 42 CFR part 2 regulations and verbal de-escalation techniques.
