Seeking for Cluster Reservations Agent for our reservations team across three different properties and yacht reservations company.
- Answer all incoming calls in a friendly and efficient manner.
- Respond to guest inquiries regarding reservations, cancellations, and provide information about the properties and their services
- Manage daily reservations plans and room availability and payments
- Maintain daily communication with the Front Desk team to ensure accurate information on arrivals, departures, and cancellations
- Have full knowledge of each property and its services
- Handle Yacht reservations for company’s 4 yachts
- Handle correspondence efficiently
- Strong knowledge of PMS systems, email, WhatsApp, and other digital channels
Requirements
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Degree in Tourism or Hospitality Management preferred
- Minimum of 2 years’ experience as a Reservations Agent in a 4* or 5* hotel
- Excellent computer skills and PMS knowledge
- Excellent command of English
- Professional appearance, behavior and genuine courtesy
- Comfort communicating via WhatsApp and online chat with both guests and hotel staff
- Adaptability, efficiency, and interpersonal skills
Benefits
- Competitive salary
- Pleasant working environment
- Opportunity to work across three unique hotel properties & yacht reservations company
- Use of modern digital tools and communication platforms (WhatsApp, AI-assisted tools)
