Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales-driven experiences. In this role, you will guide customers toward demi-fine jewelry they’ll wear every day, while performing Forever Jewelry welding and device-based ear piercings with precision, care, and confidence. Stylists play a critical role in driving conversion, building relationships, and bringing Catbird’s values to life on the sales floor.
We are seeking candidates for our Philadelphia store with part-time availability
(Saturday & Sunday availability required).
About Catbird
In over 21 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA andcertified Made in New York
The key to our success is remaining true to our values:
-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
-We believe in making and selling things people will want to keep forever and will bring continuous joy.
-We believe in doing everything we can ourselves.
-We believe in always thinking of the long game and not focusing on a quick profit.
-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
Key Responsibilities
- Deliver a high-touch, sales-focused customer experience that converts browsers into buyers and builds long-term loyalty.
- Confidently sell Catbird’s demi-fine jewelry assortment, recommending pieces based on style, lifestyle, and budget.
- Perform device-based ear piercings (similar to mall-style piercing systems) while educating customers on jewelry selection, aftercare, and upgrades.
- Weld Catbird’s Forever Jewelry while engaging customers and suggesting complementary purchases.
- Educate customers on materials, craftsmanship, fit, styling, and care to increase trust.
- Maintain Catbird’s visual and quality standards by keeping the sales floor fully stocked, clean, and inviting.
- Support daily store operations including receiving, pricing, restocking, merchandising, and inventory maintenance.
- Work collaboratively with store leadership and teammates to meet sales goals and uphold service standards.
Our Ideal Candidate
- A retail sales professional with strong customer service instincts; jewelry experience is a plus.
- Comfortable performing hands-on services including device-based piercing and welding after training.
- Warm, calm, and confident—able to put customers at ease during personal services.
- Sales-minded and motivated by helping customers find pieces they’ll love and wear daily.
- A collaborative team player who brings positivity, reliability, and good judgment to every shift.
- Detail-oriented, organized, and proud to maintain a beautiful store environment.
- Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.
