CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.
CAI Business Units and the Markets We Serve
CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.
This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant print operations. Our solutions help customers manage complex production environments, improve operational visibility, and deliver high-quality products efficiently and profitably.
CAI India
CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.
About the Role
Graphic Communications is looking for a Technical Writer to join our team.
This person will contribute to the development and maintenance of written technical product information to improve the implementation, maintenance, and use of the products. They will also provide technical writing support for other groups within the organization.
What You’ll Do
· Develop and maintain product related documentation by gathering information from subject-matter experts.
· Adhere to guidelines/direction and deadlines established by project lead and defined by release schedule. The documentation can include but is not limited to:
o User Guides
o Release Notes
o Installation Guide
o Integration Guides
o WebHelp
· Maintain intimate familiarity with products and their functionality and attend regular product team meetings.
· Provide internal point of contact for documentation support.
· Help define processes for documentation in an agile environment that improve the efficiently of the flow of information between developers, QA and documentation.
· Implement documentation into online repositories including Sharepoint and proprietary AI.
· Provide feedback on the design and UI of the product.
Leadership and working with others:
· Technical Writers
· Consultants
· Product Managers
· Business Analysts
· QA Engineers
· Support Team
· Professional Services
What We’re Looking For
· BA/BS degree with a Technical Communications, English, Education, or Training focus preferred.
· 5-7 years of technical writing experience for software products.
· Experience in the packaging or printing industry is preferred, while familiarity with manufacturing and ERP systems is also advantageous.
· Knowledge of CSS and Help Output Configuration is preferred but not required.
· Knowledge of basic JavaScript is preferred but not required.
· Experience adhering to style guides / standards.
· Able to work independently within guidelines provided.
· Experience working with Agile/Scrum teams a plus.
· Ability to plan, structure and write user guides and help systems with minimal guidance in a fast-paced environment.
· Excellent communication, writing, editing, and project management skills.
· Excellent organizational and interpersonal skills.
· Willingness to learn and work with unfamiliar tools.
· Attention to detail and ability to multi-task.
Technology and tools:
· Microsoft Office 365
· RoboHelp or similar authoring tools
· GitHub or similar version control system preferred but not required
· WalkMe or a similar overlay interactive tutorial software is a plus
· Camtasia or video editing software is a plus
Why Join Us You’ll have the opportunity to drive some of the most critical transformation initiatives in our company’s history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI. You’ll bring clarity, discipline, and execution focus to complex cross-functional programs while gaining exposure across every function of the business.
