Job Title: Account Executive, Business Development
Department: Ticketing
Reports to: Director, Premium Hospitality & Business Development
Job Summary
The Account Executive, Business Development reports to the Director, Premium Hospitality & Business Development and will assist with all outbound ticket sales related functions. This individual will be primarily responsible for selling each facet of our business: season tickets, partial plans, premium single match tickets, and group tickets.
What You’ll Do:
- Generate new business via direct B2B and B2C outreach, with a focus on each sales facet of our business
- Lead our Ticket Sales and Service team in overall phone call and email activity with prospective ticket buyers
- Consistently meet and exceed weekly, monthly, and yearly sales goals
- Manage interactions with prospects through use of CRM system including accurately documenting client information and abiding by team policies and procedures
- Build relationships with prospective customers via outbound communication efforts and enhance those relationships through face to face and virtual appointments
- Collaborate with Marketing, Special Events, Community Relations, and Ticket Operations to promote new ticket campaigns and ticket-based offerings
- Assist with sales and retention efforts including servicing and upselling existing and new clients
- Assist event staff during matches with day-to-day customer service, operations, ticket fulfillment, and other miscellaneous duties at all FC Cincinnati home games
- Responsible for meeting or exceeding individual and team performance and developmental goals
- Attend events and complete other duties as assigned
What You’ll Bring
- High school diploma required, Bachelor’s degree or equivalent education preferred
- 1+ year of prior experience in outbound sales, sports or live entertainment preferred but not require
What You’ll Need:
- Positive “Make it happen” attitude
- Ability to adapt to new tasks quickly
- Experience using SeatGeek preferred
- Strong Word, Excel, and PowerPoint skills
- Excellent written and oral communication and presentation skills
- Strong ability to multi-task, in a fast-paced working environment
- Strong team philosophy: proven ability to work positively, collaboratively, and professionally within a team and across an organization
- An innovated approach and willingness to contribute creative solutions to problems as they arise
- Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events
Culture & Philosophy
- In the FC Cincinnati Sales and Service department, everything we do is guided by three principles: attitude, effort, and results.
- Attitude: How you show up every day. It’s the positivity, professionalism, and willingness to learn that sets the tone not just for you, but for the entire team.
- Effort: The work you put in. It’s making the extra call, staying disciplined, and doing the little things that add up to big results. Effort is completely within your control.
- Results: This is a results-driven business. The numbers don’t lie, and our success is measured by how we perform together.
- Attitude, effort, and results define how we work, grow, and succeed together. We’re looking for team members who bring positivity, dedication, and a results-driven mindset every day.
Why You’ll Love FCC:
- Generous paid time off and holiday time
- Option for one work from home day per week (by department and schedule)
- Medical, Dental, Vision, Life Insurance, 401k plan with company match
- Short-Term & Long-Term Disability Insurance
- Maternity & Paternity Leave and Family Building Benefit
- Employee Assistance Program and free subscription to the Calm App
- Discount off merchandise in the FCC team store
- Community volunteer opportunities
- Professional development and frequent team building opportunities
- Employee recognition programs and referral programs
- Opportunity for complimentary staff tickets to home FC Cincinnati matches
About FCC
Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community . FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.
Learn More!
TQL Stadium: learn more
Mercy Health Training Center: learn more
MLS NextPro: learn more
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
