MidFull TimeEN
At bunq, we are obsessed with providing premium customer support for everyone. As a Senior Experience Support Guide, you’ll deliver fast, reliable, and humane support. You’ll solve issues at their root, not just on the surface. You’ll combine empathy with efficiency to build real user trust. You’ll improve processes, leverage AI, and help the team perform at its best.
Deliver best-in-class support by maintaining exceptional response and resolution times ⚡
Go beyond surface-level fixes by identifying root causes and implementing structural solutions 🔍
Continuously improve support operations by optimizing workflows, refining escalation paths, and introducing smart automation 🤖
Leverage AI tools and data insights to enhance efficiency and proactively improve the user experience 📊
Act as a mentor for junior guides by coaching, sharing knowledge, and elevating team performance 🎯
Communicate complex topics in a simple, clear, and reassuring way, always aligned with bunq’s tone of voice ✍️
Ensure every interaction reflects empathy, ownership, and a true service-first mindset.
You thrive in fast-paced environments and deliver both speed and quality
You naturally empathize with users and turn frustration into trust
You have a strong “fix it for good” mindset and dig into root causes
You are an excellent written communicator who keeps things clear and human
You enjoy mentoring others and raising the bar for your team
You love using AI, data, and automation to work smarter
You take full ownership and constantly look for ways to improve
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
