The Data Analyst – Care Delivery is an individual contributor responsible for transforming complex operational and healthcare data into actionable insights via reports and self-service dashboards. These insights help clinical leaders manage day-to-day operations, drive improvement and deliver greater health outcomes for our members and clients. Reporting to the Director of Clinical Insights, this role serves as the primary analytical engine supporting care delivery reporting, clinical stratification, engagement channel performance, and population health strategy. You will partner closely with Care Delivery Nursing, Quality and Health Impact leaders to design and deliver sophisticated analyses and self-service reporting that enables data-driven decision-making at every level of the organization.
Key Accountabilities
- Operational Dashboard Development (60%): Design, build, and maintain a suite of Tableau dashboards/reports that provide real-time visibility into clinical operational efficiency and ops success metrics. Partner with the Director of Clinical Insights and clinical operational leaders to define, build, validate, and evolve the KPIs that matter most to our staff, members, and customers. Respond to strategic analytical questions from clinical leadership regarding staffing models, resource capacity, and engagement channel effectiveness.
- Clinical Quality & Audit Support (20%): Build and maintain automation required for Quality Standards in alignment with our Customer Audit requirements. Write advanced SQL queries across complex, multi-source datasets and synthesize findings into clear, concise executive-ready narratives, and build dashboards when appropriate to enable self-service.
- Health Impact Analytics (20%): Support the refinement and validation of predictive models used for member targeting and clinical program design. Collaborate with technical and clinical stakeholders to assess model effectiveness and recommend methodology improvements. Respond to strategic analytical questions from leadership regarding Performance Guarantee (PG) attainment.
A Day In The Life
- Deliver high-quality, self-service Tableau reporting that empowers clinical and operational leaders to monitor performance and act on insights without analytical dependency.
- Support clinical stratification methodology by analyzing member behavior data, claims history, and engagement patterns to identify and prioritize actionable populations.
- Partner cross-functionally with Product, Technology, and Clinical leaders to ensure data assets accurately reflect operational realities and support channel optimization goals.
- Monitor and report on Clinical Performance Guarantees (PGs), proactively surfacing trends, anomalies, and root causes to support remediation planning.
- Contribute to the documentation of data workflows, metric definitions, and analytical methodologies to support organizational knowledge transfer and audit readiness.
What We Are Looking For
Education & Experience
- Education: Bachelor's degree in Statistics, Mathematics, Health Informatics, Computer Science, Business, or a related quantitative field required; Master's degree preferred.
- Experience: 5+ years of progressive experience in data or business analytics, with meaningful exposure to healthcare operations, clinical data, or population health environments.
Technical Skills
- Visualization: Expert-level proficiency in Tableau; ability to architect and build interactive, self-service dashboards with governance and scalability in mind.
- Query & Data Engineering: Advanced SQL scripting (T-SQL, PL/SQL) with demonstrated ability to navigate complex relational schemas, medical claims databases, and multi-source data environments.
- Cloud & Big Data: Hands-on experience with cloud-based data warehouses (Amazon Redshift preferred); familiarity with Big Data environments (Hadoop/Hive) a plus, along with experience with Databricks architecture.
- Advanced Analytics: Applied experience with predictive modeling, cohort matching, statistical analysis, or machine learning frameworks in a healthcare or operational context.
- Productivity & Modeling: High proficiency in Excel for rapid prototyping and ad-hoc modeling; Python a plus.
- UAT/QA: Experience in performing UAT/QA processes to ensure accurate, user-friendly reporting and dashboard outputs
Domain Knowledge
- Working knowledge of medical claims data structures, clinical performance metrics, and operational drivers of healthcare cost and utilization.
- Familiarity with population health concepts including care gap identification, member risk stratification, and engagement channel performance measurement.
- Understanding of Clinical Performance Guarantees (PGs) and how analytics supports attainment and remediation planning.
Professional Competencies
- Analytical Rigor: Strong pattern recognition and problem-solving skills; comfortable working with large, complex, and sometimes ambiguous datasets to surface meaningful signals.
- Stakeholder Communication: Proven ability to translate technical methodology and analytical findings into clear, actionable narratives for non-technical clinical and operational audiences.
- Initiative & Ownership: Self-starter with a "roll up your sleeves" mindset; able to manage multiple concurrent workstreams with minimal supervision in a fast-paced environment.
- Collaboration: Effective cross-functional collaborator in a matrixed organization; able to manage competing stakeholder needs and priorities with professionalism and clarity.
- Attention to Detail: High degree of accuracy in data validation, metric definition, and reporting output — recognizing that analytical errors in a clinical context carry real operational consequence.
As a remote position, the salary range for this role is:
$95,000—$115,000 USDWho we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
