Benefits:
- Health insurance
- Paid time off
- Training & development
Duties / Responsibilities:
- Configure and support Salesforce Marketing Cloud, including Email Studio, Journey
- Builder, Automation Studio, Content Builder, and Mobile Connect (SMS)
- Assist with SMS enablement, including short code acquisition support, keyword configuration, opt-in/opt-out management, and compliance alignment
- Develop automated journeys, triggered sends, and scheduled communications across email and SMS
- Build and maintain data extensions, SQL queries, and audience segmentation
- Implement dynamic and personalized content using AMP script
- Support integrations between Marketing Cloud and State of Maryland systems
- Troubleshoot campaign, SMS, data, and automation issues
- Follow State of Maryland governance, security, privacy, and approval processes
- Produce basic technical documentation and support knowledge transfer
- Adhere to all security, change control, and Project Management Office (PMO) policies, processes, and methodologies.
Minimum Qualifications:
- A minimum of three (3) years of experience in Salesforce Marketing Cloud development.
- Hands-on experience with AMP script and SQL in Marketing Cloud.
- Experience implementing or supporting SMS messaging, including consent management.
- Familiarity with regulated or public-sector environments (PIl, compliance, security).
- Ability to work effectively in a staff augmentation role under state direction.
- Experience with Mobile Connect, SMS compliance, and short code provisioning processes.
- Experience supporting government agencies or health organizations.
- Knowledge of accessibility standards (c.g., WAG / Section 50g).
- Experience integrating Marketing Cloud with Salesforce.
Preferred Qualifications:
- A minimum of five (5) years of Salesforce experience in Marketing Cloud development.
- Salesforce Marketing Cloud Developer or Consultant certification.
- Experience with MobileConnect, SMS compliance, and short code provisioning processes.
- Experience supporting government agencies or health organizations.
- Knowledge of accessibility standards, e.g., WCAG / Section 508.
- Experience in integrating Marketing Cloud with Salesforce CRM. Salesforce Marketing Cloud Developer or Consultant certification.
Compensation: $65,000.00 - $85,000.00 per year
Matrix Systems and Technologies Inc., is a leading information technology solutions provider based in the Washington, DC metro area.
We have provided services in full life-cycle engineering analysis, strategic planning, testing and process management for clients across the North-eastern corridor since 1996. Our client base includes; The State of Maryland, Maryland State Department of Education, Prince George’s County Maryland, IRS, Northrop Grumman, Computer Sciences Corporation, SAIC, Lockheed Martin, American University, and the Department of Health and Human Services.
