Key Account Manager - External Maketplace

Love Sport? Build Your Future with Us!

If you are looking for a career that moves as fast as you do, you’ve come to the right place. Decathlon is a global sports leader covering everything from Production and Supply to Retail. We are rapidly expanding across Thailand and searching for dynamic, reliable, and sports-passionate individuals to join our team.

Role Overview

Are you a highly driven e-commerce professional with a proven track record of scaling marketplace operations?

Decathlon Thailand is seeking a strategic, data-driven, and hands-on Key Account Manager to take full ownership of our Shopee marketplace and lead our expansion into new e-commerce platforms. This role demands a high-performance mindset, requiring you to strike the perfect balance between big-picture commercial strategy and rigorous, in-the-weeds execution. You will collaborate seamlessly across marketing, operations, and finance to aggressively grow our revenue, secure market share, and ensure a flawless digital shopping experience for sports enthusiasts.

Your Mission: Scale Our E-Commerce Presence

Architect and execute a winning strategy for Shopee and future marketplace pipeline projects. You will optimize end-to-end workflows, secure highly efficient fulfillment, and launch high-converting campaigns that measurably drive business growth by year-end.

Key Responsibilities

• Operational Leadership: Oversee the end-to-end e-commerce journey from order placement to final delivery. Proactively identify, track, and troubleshoot system or IT issues to ensure seamless backend operations.

• Campaign Strategy & Execution: Develop and drive high-impact marketplace campaigns. Manage commercial budgets strategically to maximize ROI while maintaining strict alignment with our brand guidelines.

• Inventory & Supply Chain Alignment: Partner closely with supply, warehouse, and logistics teams to secure optimal stock availability, manage backend synchronization, enforce quality control, and guarantee rapid fulfillment speeds.

• Financial & Commercial Management: Take ownership of financial reconciliation, carefully validating commission fees and payments. Independently manage PO processing and billing with external suppliers.

• Customer Experience Optimization: Champion the end user. Collaborate with Customer Service to resolve escalated cases, utilizing raw operational data to uncover actionable insights that elevate the omnichannel shopping experience.

Key Performance Indicators (KPIs)

• Revenue Generation & ROI: Consistently hit or exceed sales targets through optimized promotional campaigns and agile budget management.

• Operational Excellence: Maintain top-tier fulfillment rates, ensure flawless stock synchronization, and minimize backend system disruptions.

• Customer Satisfaction: Deliver a premium, 5-star buyer journey from the first click to the final delivery, significantly reducing escalated CS cases.

Who Are We Looking For?

• At least 2 years of experience in e-commerce (platform or agency side).

• Experience with TikTok livestreaming or quick commerce on-demand platforms is a plus.

• Marketplace Expert: You bring proven, hands-on experience managing end-to-end workflows, campaign execution, and system troubleshooting on Shopee (experience with other major platforms is a strong plus).

• Data-Driven & Financially Astute: You possess a sharp commercial acumen. You excel at analyzing complex performance metrics, optimizing budgets, and ensuring pinpoint accuracy in financial and supplier reconciliations.

• Cross-Functional Leader: You are a highly collaborative communicator who can seamlessly align and influence Supply, Logistics, Finance, IT, and Customer Service teams to achieve shared goals.

• Problem Solver with High Initiative: You have a deep curiosity for understanding complex backend processes and the resilience to tackle the fast-paced, high-pressure challenges of e-commerce.

• Passionate Sports Enthusiast: You bring a relentless, energetic “Play to Win" attitude, take full ownership of your domain, and align with Decathlon's core mission of “Bring people together through sport to make wellbeing accessible for all”

Working Details

• Working Hours: Full-time (Office hours, public holidays off)

• Workplace: Decathlon Office, Bangna

DECATHLONIAN BENEFITS

• Be a Shareholder: Exclusive annual options to invest in Decathlon’s global success.

• Financial Security: Competitive salary, performance bonuses, and a Provident Fund (starting from your first full month).

• Health & Wellness: Comprehensive group insurance (Life, Health, and Dental).

• Perks: Generous employee discounts on all your favorite gear.

• Deep Growth: A learning environment where you can make a real impact, with career opportunities both locally and globally.