Community-centric careers await you in Rotorua! Are you ready to be part of a team that's dedicated to making a positive impact in our community? At Te Kaunihera o ngā Roto o Rotorua | Rotorua Lakes Council, we're more than just an organisation; we're a force for good. With over 400 staff, our council is at the forefront of culture, people, and connections. From lakeside relaxation to world-class mountain biking trails, geothermal wonders, and vibrant night markets, Rotorua has it all. Embrace our commitment to biculturalism as we work hand in hand with Te Arawa, our local iwi. If you're ready to embark on a fulfilling journey, apply now and be part of a truly extraordinary team.
Nei ngā ringa e toro atu nei ki a koe! Haeremai! Our arms are extended to you in welcome!
Do you thrive on engaging with customers and delivering exceptional service? We’re looking for motivated customer service professional to provide a customer oriented and responsive approach to business support across our Customer Solutions functions. You’ll be part of a dynamic team that acts as the important first point of contact for all Council enquiries, helping ensure our customers receive timely, accurate, and high quality service every time. Your main goal is to help deliver superior customer service by solving problems, supporting frontline teams, and processing enquiries efficiently. You’ll anticipate customer needs, provide practical solutions, and help keep our systems and processes running smoothly. We have two opportunities available: one full-time position and one part-time role (32 hours per week). As this role is primarily based in the Contact Centre, clear and concise verbal communication skills are essential. In addition, you will have previous administration experience and possess exceptional customer service skills, along with strong computer skills, the ability to multi-task, a fantastic telephone manner and a demonstrated use of initiative. You'll be comfortable relating to all types of people and using your communication skills to build rapport with both internal and external customers. Above all, you will have a customer service ethic that is second to none. Additional qualities we are looking for include enthusiasm, the ability to remain calm under pressure, professional integrity and a good sense of humour! Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori. Please click this link for the position description
Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.
