Patient Strategy and Experience Lead

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

As the Patient Strategy and Experience Lead of argenx US, you will play a critical leadership role to achieve our company’s mission of transforming the lives of patients living with severe autoimmune diseases. You will be responsible for delivering integrated, personalized, and an overall excellent end-to-end patient experience, driving towards transformative, innovative, holistic patient impact all the way from appropriate diagnosis, treatment decision, treatment fulfillment to adherence and disease management.

You will be part of the US Leadership Team (LT) which is led by the US General Manager of argenx, and you will collaborate as the US LT to shape and execute the strategic direction of argenx US. You will lead a diverse team rallying to deliver on an exceptional US patient experience across different disciplines: Patient Advocacy, Patient Marketing, Patient Support Program, Patient Assistance Program and Field Clinical Educators. 

This role will work closely with the Head of HCP Experience, Head of Access and Head of Commercial Operations, as well as the Pipeline teams (focused on future indications), to ensure a seamless patient experience. This role will also work closely BIS (digital strategy) and with CMC in a global capacity to ensure argenx delivers cutting edge delivery and routes of administration.

The role will also serve as coach to one of the indication strategy teams.  

This will be a remote role with the ability to travel to Boston a minimum of one week per month and ad hoc commitments or meetings as needed.  Estimating up to 50% travel for those outside of Boston and approximately 25% travel if you are in the Boston area.

Roles and Responsibilities:

Strategic leadership:

• Drive the development and execution for the comprehensive patient engagement strategy for marketed indications of VYVGART to achieve customer success, with an eye on the integration of future indications in collaboration with the Head of Pipeline

• Responsible for the delivery of end-to-end personalized patient journeys that contribute to an integrated and excellent experience for all patients, as well as medical community stakeholders, through a wide range of fit-for-purpose personal and non-personal channels, across indications, therapeutic areas and geographies, enabled by digital and omnichannel capabilities and data-driven insights

• Ensure patient centricity in all our stakeholder strategies and execution by elevating the patient voice to the USLT and the organization

• Engaging with and Listening to the voice of the patient to ensure the voice of the patient is integrated into our patient journey and solutions

• Accountable for the performance of argenx US measured by transformative, innovative, holistic patient impact across the entire patient journey, from appropriate diagnosis, treatment decision, treatment fulfillment, to adherence and disease management

• Ensure appropriate guardrails are in place between stakeholder communities and maintain appropriate, distinct responsibilities, following argenx legal and compliance guidance 

Define and execute patient engagement strategy:

• Co-create end-to-end patient experience, including but not limited to patient marketing strategy, PSP strategy, US patient advocacy strategy and our Field Clinical Education strategy, imperatives and tactics; additionally collaboration with CMC to infuse the voice of the patient in our approach to delivery and routes of administration, as an example

• Create and maintain a single identity of VYVGART to patients through consistent messaging and product positioning, as well as a seamless experience through the patient journey

• Define differentiated digital and omnichannel patient engagement approach building on holistic customer insights, agile content creation and review (e.g., modular content), and separate digital / omnichannel engines for Commercial and Medical

• Accountable for indication- and TA-level strategy and performance of VYVGART as the Coach for the Indication Strategy Team by signing off on key decisions, mediating and making final decisions

• Ensure appropriate resourcing for patient engagement by working together with other US LT members (e.g., Pipeline, Market Access, HCP Experience, Commercial Operations) to allocate resources across Commercial, Medical Affairs, Access and Patient Experience for each indication and VYVGART overall 

• Ensure robust execution of strategy and seamless coordination across indication and TA teams by providing timely guidance, coaching and thought partnership

• Liaison with CMC as the global commercial representative to ensure delivery of patient centric routes of administration and delivery  

Team coaching, leadership and capability building: 

• Lead and inspire a cross-functional Patient Experience community, including patient marketing, digital / omnichannel experts, patient services program, field nurse educator team and patient advocacy by providing strategic direction and oversight

• Foster and support strategic partnerships with various stakeholders to enhance customer engagement capability and effectiveness 

• Define core performance metrics that align with US organizational strategic goals and priorities for different teams and communities within Patient Experience, and provide coaching, oversight and intervention for organizational performance against the metrics 

• Define strategic vision of the next generation of Digital, Omnichannel and other innovative capabilities to support seamless patient journeys in personal and non-personal channels, build differentiated competitive advantage for argenx US

• Champion deployment of new capabilities and ways of working within Patient Experience teams and across the entire US organization 

• Attract, coach, develop and retain a wide range of customer-facing and non-customer facing roles, including roles who are part of Patient Experience and roles who have dotted-line reporting relationship (e.g., FRM teams) 

Skills and Competencies:

• Extensive experience of Commercial and Medical Affairs customer engagement strategy and execution, preferably in rare disease

• In-depth knowledge of patient journeys and needs, funnel-based customer insights and engagement approach

• Extensive experience in product launch, preferably in rare diseases 

• Distinctive strategic thinking, problem-solving and analytical skills, with demonstrated ability to adapt to rapidly changing internal and external markets 

• Experience in managing strategic partnerships and relationships with national and regional stakeholders

• Strong leadership presence and interpersonal skills with the ability to inspire, influence and motivate teams in a non-hierarchical culture and adopting agile ways of working 

• Customer-centric mindset and successful track record of effective engagement and relationship building with external stakeholders

• Ability to build relationship with stakeholders across different teams and communities (e.g., Commercial, Medical, Market Access, Pipeline & Science, Patient Experience, other global and regional argenx communities / teams) 

• Strategic vision to continuously drive innovation and elevate patient experience

• Familiarity with best-in-class digital, omnichannel, agile content creation and review, and data & analytics capabilities within and outside of life sciences

• Fluency in data-driven decision making and ability to translate data & analytics insights into strategic implications and imperatives 

Education, Experience and Qualifications:

• Seasoned Commercial and / or Medical leader in biotech or pharmaceutical industry with a minimum of 10 years of senior leadership experience 

• Track record of effectively and compliantly leading fast-scaling, cross-functional teams in a matrix organization with a variety of clinical, technical, and business backgrounds

• BA/BS degree, and/or advanced degree in a relevant field (MBA, PhD, etc.) preferred

• Flexible to travel based on business needs

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For applicants in the United States: The annual base salary hiring range for this position is $280,000.00 - $385,000.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when justified by these factors. Because market conditions evolve, pay ranges are reviewed regularly and may be adjusted to remain aligned with external benchmarks.

This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines.

At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

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