Job description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

We are seeking highly motivated Direct Sales Agents to join our Short-Term and Life Insurance business.

This role is ideal for driven individuals who are passionate about sales, customer engagement, and achieving targets in a fast‑paced environment.

Key Result Areas

Field Operations & Prospecting
Conduct daily door-to-door visits, cold calling, and field-based lead generation activities to identify potential customers. Sort and organize customer documentation and application forms for submission to the branch operations team.

Customer Reception & Engagement
Welcome prospective customers in person during field visits or at designated kiosks/offices, assist with basic product inquiries, and refer complex financial or technical matters to senior colleagues or sales manager as necessary.

Customer Service Support
Provide on site customer service support, including assisting with form filling, photocopying of KYC documents, and collecting necessary paperwork. Maintain courteous and professional interactions with customers throughout the sales process.

Data Entry
Accurately enter customer names, contact details, addresses, and product preferences into client’s schedule at the point of sale to ensure the organization has the relevant information for follow up sales, cross selling, and after sales service actions.

Customer Needs Clarification
Ask targeted questions to help customers identify which product insurance policies best fits their needs, understand how they intend to use the product, and recommend the most suitable solution based on their financial situation and goals.

Skills, Qualifications and Experience required

Certificate of proficiency - Short Term (Required).
Certificate of proficiency - Life (Required).
Minimum 3 years Sales experience insurance /financial services.

Skills

Call Management, Concierge Services, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Delivery, Customer Understanding, Data Management, Detail-Oriented, High Accuracy, Identifying Sales Opportunities, Oral Communications, Organizing, Probing Questions, Problem Solving, Sales Data Management, Strengthening Customer Relationships, Teamwork, Time Management, Working Independently

Competencies

Communicates Effectively

Customer Focus

Ensures Accountability

Instills Trust

Interpersonal Savvy

Plans and Aligns

Education

Certificate Of Proficiency: Short-Term Insurance (Required)

Closing Date

27 April 2026 , 23:59

The Old Mutual Story!