Full TimeENEurope
Customer Services Coordinator
Xyla, (part of Acacium Group)
Leeds
Permanent
Full time, Mon - Fri 9 - 5 with 2 late shifts, (11 - 7 Mon and Wed) and 1 x Saturday shift, 9 - 5 per month.
Interested in developing your skills and making a real difference to patient experience? We have an exciting job opportunity for a Customer Services Coordinator to join our ever-growing team, where you will be given the scope to deliver and add real value to peoples healthcare. You will be providing inbound and outbound telephone support to GP referred customers on programmes such as the National Diabetes Prevention Programme (NDPP).
We are seeking motivated individuals who are committed to delivering excellent patient care. If you have a passion for supporting patients and enjoy working in a busy, people‑focused environment, we’d love to hear from you.
Acacium Group are a leading global healthcare delivery partner. Our market leading services are tailored to the needs of each client and we improve people’s lives through expert healthcare, social care and life sciences.
💡 About the Role
In this role, you will:
Contact patients following receipt of their referral, you will be promoting the NDPP programme and offering assistance and resources, all while providing outstanding customer service.
Complete initial lifestyle assessments during booking calls and triage for further coaching calls where appropriate.
Self-manage reporting waiting lists in line with sessions available to offer.
Handle multiple inbound call queries and register service users on to our programme, being helpful and assisting patients on their journey with us.
Manage and coordinate bookings of one-to-one and group appointments for patients within the programme.
🎯 What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
Previous experience within customer care, ideally in a call centre, complaints or hospitality environment
An ability to deal with challenging situations with customers, and provide effective solutions
Excellent written and verbal communication skills.
A positive, solutions orientated mindset and approach to work
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
✨Your Benefits
Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts
🧩 Inclusion & Accessibility
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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