Customer Service Representative

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few). 

 

 

Are you looking for the perfect opportunity to kick-start your career? Join a market-leading global company in this outstanding Customer Service Representative role, where you’ll build valuable skills and gain hands-on experience in a dynamic environment.

 

We welcome candidates from diverse backgrounds and experience levels. Whether you’re a recent graduate with a degree in supply chain related studies or an experienced Customer Service Representative, you can thrive in this role. Recent graduates with Supply Chain related studies may also be eligible for our Junior Professional Initiative which is designed to support long-term career growth in supply chain management within the business.

 

About your role

 

We are currently searching for enthusiastic Customer Service Representatives to join our team based in our Melbourne based Head Office. We have great teams on site and will offer the support and training to help you get equipped to hit the ground running with all things Ixom!

 

We have two Full time permanent positions available!

 

At IXOM, our customers are the most integral part of what we do. Alongside a complex warehousing, logistics and supply chain function, the Customer Service teams are responsible for ensuring all our customers get end to end support. To be successful in this role you will be eager to learn, driven, and have excellent organisation & communication skills.

 

Key Responsibilities

 

• Manage the customer order process (end to end)
• Ensure the accurate delivery of the right product to the right customer
• Build and maintain excellent customer relationships
• Accurate recording and processing of all orders
• Monitor orders and take a proactive approach to resolve any potential problems
• Provide outstanding customer service
• Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

 

Who are we looking for?

 

• Tertiary qualification within supply chain related studies preferred but not essential
• The ability to communicate effectively and interact in a team environment.
• Have customer service experience, either phone based or face-to-face
• Be a good team player
• Ability to think on your feet and problem solve
• Strong written and verbal communication skills
• Strong time management skills
• Excellent attention to detail
• Ability to work in a fast-paced and demanding environment

 

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

 

To Apply

 

If this sounds like you, we’d love to hear from you!

 

Our Process

 

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

 

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.