About project44
At project44, we’re on a mission to make supply chains work. Our platform connects carriers, shippers, and logistics providers through real-time visibility, automation, and AI-driven insights across all modes of transportation. We operate at global scale, but success comes from strong local teams who own outcomes, solve hard problems, and continuously raise the bar.
The Direct Integrations team sits at the heart of this mission. We turn carrier and customer complexity into reliable, scalable connectivity - balancing speed, quality, and long-term network health.
The Opportunity
We’re hiring a Technical Integration Manager to join our Direct Integrations team in Kraków. This role is for someone who thrives at the intersection of technology, operations, and problem-solving.
You’ll own end-to-end delivery of carrier and customer integrations across multiple modes (FTL, LTL, Parcel, Ocean, Air), working hands-on with APIs, EDI, and flat files. Beyond execution, you’ll help improve how we operate - contributing to automation, AI adoption, and process improvements that scale impact across the team.
This is not a pure project management role. It’s a technical, outcome-driven position with real ownership.
What You’ll Do
Integration Delivery & Ownership
- Own end-to-end delivery of integrations, from technical review through testing and go-live.
- Configure, validate, and troubleshoot integrations using APIs, EDI, and flat-file connections.
- Investigate complex data, mapping, and tracking issues; identify root causes and drive durable fixes.
- Manage multiple integrations and support tickets in parallel while meeting SLA expectations.
Operational Excellence
- Ensure integrations meet quality, performance, and data standards before production release.
- Actively manage your queue, prioritizing work based on customer impact, urgency, and business value.
- Document solutions, edge cases, and best practices to reduce repeat issues and improve onboarding.
Cross-Functional Collaboration
- Work closely with Product, Engineering, Customer Success, Support, and Sales to unblock delivery.
- Translate technical constraints into clear recommendations and trade-offs for non-technical stakeholders.
- Support strategic customers and deals by ensuring integration readiness and realistic timelines.
Automation & AI Enablement
- Use AI tools to improve efficiency, accuracy, and speed in daily work (analysis, troubleshooting, communication).
- Contribute ideas and prototypes for automation across the integration lifecycle.
- Help scale successful workflows by sharing templates, prompts, or playbooks with the team.
What You’ll Bring:
Required Experience
- 3+ years of experience in technical integrations, technical operations, or implementation roles.
- Hands-on experience with APIs, EDI, and/or flat-file data exchange.
- Strong analytical and troubleshooting skills with the ability to work through ambiguous problems.
- Comfort working in ticket-based environments with SLAs and competing priorities.
- Clear written and verbal communication skills in English.
Technical & Tooling Familiarity
- Experience with tools such as Postman, JSON/XML, SQL, GitHub, Jira, Confluence, Observe/Kibana, or similar.
- Understanding of data mapping, validation, and testing practices.
- Familiarity with logistics, transportation, or supply chain systems is a strong plus.
Ways of Working
- Strong sense of ownership - sees problems through to resolution.
- Comfortable collaborating across teams without formal authority.
- Curious, adaptable, and motivated to continuously improve how work gets done.
- Willingness to leverage AI and automation as part of everyday problem-solving.
Nice to Have
- Experience with multiple transport modes (FTL, LTL, Parcel, Ocean, Air).
- Exposure to iPaaS platforms or workflow automation tools.
- Additional languages (nice to have, not required).
Why This Role Matters
Technical Integration Managers are critical to project44’s network scale. The quality and speed of your work directly affect customer experience, revenue growth, and our ability to automate at scale. This role offers strong visibility, real ownership, and a clear path to growth.
Why project44
You’ll join a team that values clarity over chaos, impact over optics, and learning over comfort. We invest in our people, expect high standards, and support those who want to grow their scope and influence. project44 is an equal opportunity employer. We believe diverse perspectives make better systems - and better teams. Even if you don’t meet every requirement listed, we encourage you to apply if this role excites you.
