Implementation Manager (Vault CRM | Real Estate Software)

Implementation Manager | Real Estate Software | New Zealand 

MRI Software is looking for an experienced Implementation Manager to join our New Zealand team, leading client onboarding and delivery for our Vault CRM solution suite. 

The role 

You'll report to the CRM Services Manager and operate as an individual contributor - there's no people management responsibility in this role. While you'll spend much of your time embedded with clients, you're very much part of the MRI team. You'll collaborate closely with internal colleagues across technical support, data migration, and product, and have the full backing of the business behind every engagement. You're the face of delivery for your clients, but never working in isolation. 

You'll own the end-to-end delivery of Vault CRM implementations for our residential clients across New Zealand - from initial scoping through to go-live and beyond. Depending on project scale, you may lead a single enterprise engagement or manage several smaller clients in parallel. 

What you'll do 

Client delivery 

• Lead end-to-end Vault CRM implementation and onboarding projects 

• Configure Vault CRM to match real estate workflows and business processes 

• Plan and deliver training, workshops, and post-go-live support 

• Support data migration in collaboration with internal teams 

• Manage project timelines, milestones, risks, and delivery outcomes 

Client relationships 

• Serve as the primary point of contact for your clients throughout delivery 

• Build trusted, long-term partnerships with key stakeholders 

• Represent MRI in client meetings and delivery forums 

Operational support 

• Provide onsite rollout support and travel to client locations as needed 

• Support post-launch user adoption, system stability, and engagement 

• Contribute to ongoing improvement of onboarding processes and training frameworks 

What we're looking for 

Essential: 

• A genuine understanding of how real estate businesses operate — gained through working in an agency, property management, real estate operations, or a PropTech/real estate software environment. We care more about the depth of your industry knowledge than the specific role you held or how long you held it. 

Important: 

• Experience in client-facing delivery or software implementation 

• Strong communication and facilitation skills - you're comfortable running a room 

• Ability to manage competing priorities and deliver autonomously 

• Experience with CRM platforms or system implementations 

• Strong analytical and problem-solving instincts 

About you 

You're a self-directed professional who takes ownership of your projects and keeps clients informed and confident throughout. You understand real estate from the inside, which means clients trust your judgment quickly. You're equally comfortable in a boardroom walkthrough and a hands-on training session, and you know how to translate complex system capabilities into practical workflows. 

Location & logistics 

Travel is a genuine part of this role. During active implementation phases you may be onsite with clients regularly so overnight travel should be expected. Between projects, travel is lighter. 

Benefits 

• Flexible working arrangements 

• 6 Flexi AnyDays — finish 2.5 hours early on selected days 

• 3 Me Days — additional paid wellbeing leave for eligible employees 

• An engaging, inclusive culture (check out MRI Software APAC on Instagram) 

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!