Portuguese Customer Experience Specialist – Dental Tech Support

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Dandy is a fast-growing global dental technology company headquartered in the U.S., hiring skilled Customer Experience Specialists to support dental offices and clinicians. You’ll manage live chat & voice inquiries, troubleshoot technical issues, and deliver an exceptional support experience—often during urgent, patient-facing moments in the dental practice.

This role is ideal for professionals with strong written & verbal communication skills, technical troubleshooting experience, and a service mindset suited for healthcare or clinical support environments.

Key Responsibilities
● Provide live chat & voice support to dental practices
● Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
● Guide users step-by-step through technical fixes with clear and concise written communication.
● Prioritize speed and accuracy when patient care is involved
● Maintain accurate documentation in support systems and tools
● Escalate complex cases to internal teams (tech support, operations, product) when needed

● Continuously learn new workflows, tools, and support practices

Qualifications

● 1+ years of experience in a customer or technical support role (live chat and or voice preferred)
● Excellent command of written & spoken Portuguese 

● Fluency in English
● Strong technical troubleshooting abilities, especially with devices and software
● Familiarity with healthcare or dental practice workflows is a plus
● Calm, professional, and clear under pressure—especially during time-sensitive
situations
● Organized and detail-oriented, especially with ticket handling, documentation, and multitasking

Preferred but Not Required
● Exposure to dental platforms such as 3Shape, intraoral scanners, or CAD/CAM software
● Experience in healthcare, dentistry, or medical device support
● Understanding of device setup, connectivity, and basic network troubleshooting

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About Us:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 65.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit www.TaskUs.com.

TaskUs Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.