Customer Service Officer | Derrimut

Generate, Grow and Achieve

Work for a reputable leader in the building and construction industry. Alex Fraser is looking for a high-energy Customer Service and Dispatch Agent to service our growing business, selling recycled products from our Victorian and Queensland facilities. You will be responsible for our customer calls and allocations of aggregate and roadbase materials.

Previous experience favourable, but not necessary. We are looking for a sales focused, customer centric, service superstar!

Based in Derrimut, this is a 12-month full time fixed term contract – covering maternity leave.

In your new role, you will:

• Work in a team of 8, across Melbourne and Brisbane, using software to co-ordinate the dispatch of recycled concrete, aggregates and road base products.

• You will work closely with our Transport and Logistics team as well as Key Account Managers, confirming orders, responding to general enquiries, and allocating trucks to the schedule.

• Shift hours are on a rotating basis between 6.30am - 4:00pm, Monday-Friday.

• Your roster will also include up to 2 x half day Saturdays p/month, which are paid additional to salary.

• You will be responsible for incoming customer calls from our Victorian and Queensland customers.

• You will be responsible for coordinating up to 50 trucks, so it is important you enjoy dealing with customers, drivers and solving a moving puzzle! Maybe you like Tetris? 

• Previous experience with telephone-based logistics is advantageous

• High level Microsoft skills (MS Excel, Outlook) and high-level numeracy. Experience with aggregates, construction materials or concrete is desirable but not essential
   

This role is a great fit if you have:

• Previous experience in the construction industry preferred but not essential

• The ability to quickly develop product/industry knowledge

• Superior communication and customer service skills

• A high level of emotional resilience and a positive attitude

• Strong presentation, negotiating and influencing skills

• A positive and influential presence in building strong and effective relationships with key internal and external stakeholders

• Ability to work productively with solution orientated mindset

• Ability to work well under pressure
   

What we offer:

• $65k per annum, any extra Saturday shifts are paid additionally to salary

• Company laptop

• This is an in-office role, but resources to work remotely when required

• Free onsite parking

• Ongoing career and development opportunities
   

Our People:

Our culture is driven by our values of High Performance, Respect and Integrity, A Sense of Ownership, Accountability and Collaboration. These values are the backbone to our success and help create an inclusive and supportive workplace. We grow and develop our own leaders through numerous pathways including a structured graduate program, internships, and operational and trades roles. We recruit great people, we train them well, and we make sure they have the right experience to build a successful career.

We value diversity and recognise the importance of our teams reflecting the communities we are part of and support. We are seeking to improve and embrace diversity in our workforce which will lead to improved safety, performance, and operational outcomes.

If this sounds like a good opportunity for you, apply now!