Role requirements:
- Minimum of 5 years of supply chain related experience, preferably in a complex manufacturing environment
- A minimum of 2 years’ experience in a managerial role
- Demonstrated ability to work independently on routine assignments
- Ability to demonstrate a work ethic consistent with WWT's Core Values
- Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
- Efficiently and effectively communicates information to promote collaboration
- Able to convey ideas clearly and succinctly through written communication
- Persistent and determined in the face of adversity
- Effectively manage time to deliver work efficiently
- Always applies a customer service mindset and strives to deliver customer delight
- Demonstrates effective prioritization skills in an environment with many competing demands
- Apply superior critical thinking skills to identify solutions to difficult problems
- Comfortable and effective in presenting to and closely working with senior leadership
- Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
- Proficiently establishes and continuously improves processes to deliver optimal organizational value
- Effectively and efficiently organizes resources to get things done
- Treat direct reports fairly, with positive intentions and does not play favorites
- Provide clear and productive direction to their team via thorough planning and effective communication
- Address challenging management issues with direct reports in a timely manner through effective coaching and difficult conversation framework
- Experience with Microsoft products (Excel, Word, PowerPoint)
- Good command of the English languages (oral and written).
Please note: At this time, we are only considering candidates who are already residing in the Netherlands and are legally authorized to work in the Netherlands. We are unable to provide visa sponsorship for this position.
Why join WWT:
WWT offers a challenging and rewarding position in a growing and truly international environment, competitive salary, bonus opportunities and benefits
We strive to create an environment where all employees are empowered to succeed based on their skill, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
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Qualifications
World Wide Technology
Supervisor, Order Management
Oude Meer, Netherlands
About the company and role:
For the 14th year in a row, World Wide Technology has been rated 10th best places to work by Fortune Global top 100 best companies list! We believe this is due to ensuring that our employees feel valued and understand that they are our greatest asset. WWT prides itself on having a continued development of strong workplace culture, creativity and innovation, workforce diversity & global cultural awareness.
WWT Netherlands is looking for a Supervisor Order Management to join our team based in the EIC from Oude Meer.
A Supervisor of Order Management leads a team that is accountable for the successful execution and fulfilment of program specific orders. Reporting to a leader within Order Management, an individual in this role is responsible for overseeing the results produced by his/her team, providing training and direction to employees, monitoring work quality and coaching on performance. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.
Role responsibilities & duties:
- Responsible for leading a team of Order Management resources that works to support WWT's end-to-end Order Management Supply Chain function
- Train, coach, and contribute to the development of the team on standard policies, procedures and best practices while promoting professional growth
- Own the Key Performance Indicators (KPIs) of the team and working cross-functionally to resolve issues that impact performance
- Manage staff performance and identifying opportunities for individual and team improvement
- Troubleshoot and resolve complex order related issues
- Own execution and cross-functional accountability throughout WWT Supply Chain
- Create operational and customer-driven reporting and insights utilizing business intelligence tools to drive action
- Engage in direct customer interaction to provide updates, answering questions and responding to requests.
- Offer assistance and guidance in Orders Management staffing and hiring decisions
- Ensure that new customers and programs are onboarded properly to ensure customer delight
- Resolve complex issues across multiple internal functional areas and direct interaction with customers on program specific details.
- Promote the World Wide Technology Integrated Management and Leadership tools and concepts
