Operations Associate

About Krank

Krank is changing the way heavy equipment is traded globally. Krank’s enterprise B2B SaaS tools range from marketplaces, auction technology and AI driven inspections.

Backed by global investors and with leading international blue-chip clients, Krank’s quickly growing and looking for the best talent to join its team.

The Role

We're looking for an Operations Associate to work directly with the Finance & Operations Manager, providing hands-on support across the full breadth of business operations. This is a generalist role suited to someone who thrives in a fast-paced environment and wants exposure to every aspect of scaling a B2B SaaS company.

You'll work across Operations, Finance, HR, Legal and Customer Operations - building processes, automating workflows, and helping the leadership team execute on growth priorities. There’ll also be involvement with special projects and direct access to senior management.

What You'll Do

Operations & Process

~ Design, document, and improve operational processes across the business

~ Identify inefficiencies and implement automation using no-code/low-code tools and AI

~ Manage vendor relationships and procurement

~ Collect, analyse and report operational data to identify improvements and drive efficiency

Finance

~ Assist with financial reporting, forecasting, and budgeting

~ Process invoices, expenses, and support month-end close

~ Liaise with external accountants and bookkeepers

~ Support fundraising preparation (data rooms, investor materials)

HR

~ Manage onboarding and off boarding workflows

~ Maintain HR records and support payroll administration

~ Help develop and implement people policies

Legal & Compliance

~ Manage contract lifecycle: drafting, review tracking, renewals

~ Maintain compliance registers and documentation

~ Support with ISO 27001 and GDPR compliance and its audit preparation

Customer Operations

~ Contribute to product documentation and internal knowledge bases

~ Support customer onboarding and building scalable sales processes

~ Assist with product testing

What We're Looking For

Experience

~ 3-5 years in operations, business operations, or a generalist role in a high-growth environment

~ Exposure to at least three of: operations, finance, HR, legal, product

~ Experience at a B2B SaaS, marketplace, or technology companies preferred

~ Worked with startups and/ or has an entrepreneurial background

Skills

~ Adept with Microsoft Office, Xero and data analysis

~ Comfortable using AI tools (ChatGPT, Claude, Copilot) to increase productivity

~ Excellent written and verbal communication

~ Ability to context-switch and prioritise competing demands

~ Nice to have experience in automation tools (Zapier, Make, n8n, or similar) and data or reporting tools (Power BI, SQL, dashboards)

Attributes

~ Bias for action - you solve problems rather than escalate them

~ Comfortable with ambiguity and incomplete information

~ High attention to detail without losing sight of the bigger picture

~ Genuinely curious about how businesses operate

What We Offer

~ Competitive salary

~ Life insurance, critical illness cover, and cycle-to-work scheme

~ Office based with the potential for remote working

~ 25 days holiday + bank holidays

~ Pension contribution

~ Potential for equity participation

~ Opportunity for career progression and to shape operations at a scaling company with global enterprise clients

Krank is an equal opportunity employer. We welcome applications from candidates of all backgrounds.